Arizona Center for Fertility Studies, (ACFS)

Madeline Rivers

☆☆☆☆☆5.0· a week ago

Verified

I cannot say enough good things - or give more thanks - to the team at ACFS. We saw Dr Lipskind for most of our journey, other than 2 appointments where we saw Dr Rashef, who was also great (due to scheduling conflicts on our end). To start off with the staff - front desk, nursing team, phlebotomists, billing - you all made this journey that much more special. The front desk staff remembered me by name at every single appointment, wished us luck, and even felt sadness with us when they saw us come back after a failed treatment. You see a lot of the phlebotomists during fertility treatments, and they are always there and ready, chatting and in great moods. I’m a very hard stick - and they never once made me feel bad or difficult. The billing team was great, especially during our initial consults when I had questions about what my insurance covered. When we were getting close to the end of our deductible, they were quick to answer questions which helped me determine which route we’d need to take next. And lastly, but certainly not least, the nursing team - all I can say is WOW. Best bedside manners, able to answer any questions thoroughly, and responded to portal messages quickly. They truly were the sweetest ladies - and I cannot say enough good things. Dr Lipskind is the most thorough, thoughtful, and kind doctor you will ever see. He’s been in the patients shoes of infertility, and I think that makes him even more compassionate. From our first consult he was able to discover more on possible concerns than any doctor in five years had. He got both my husband and I on medications right away to correct the concerns he was seeing - and we mutually agreed on a plan and timeline we all felt comfortable with. Once we were ready, we followed his proposed treatment protocol. Our first IUI was unsuccessful, but our second worked. Dr Lipskind always made sure I was comfortable, and safe. They watched our growing pregnancy extremely close (which after 3 miscarriages was welcomed). Even after they released us to our OB, we had a small scare where some bleeding occurred, and we couldn’t get into the OB, they told us to come back and get checked out - and told us we were welcome anytime we needed anything. Because of this clinic, and their skills, kindness, and knowledge, we have a beautiful son. Should we not be able to get pregnant on our own next time, we will 100% not hesitate to make an appointment with this team. Thank you ACFS!

Brooke Connelly

☆☆☆☆☆5.0· a week ago

Verified

Dr Reshef and Nurse Maggie were AMAZING! I can’t say enough great things about this clinic and staff. I always felt welcomed and at home through a tough journey. They both always answered my questions and stayed positive throughout the fertility process. I will be recommending Dr Reshef and his staff to everyone and anyone who is going through infertility. One of the best doctors I have seen in a while this place truly cares.

AG

☆☆☆☆☆1.0· a month ago

Verified

I had a Skype appointment with Dr Kummer. I was advised at the end of the appointment that that the office would call me to schedule the next step in the process. I never received a call from the facility. I waited 2 weeks and then reached out again asking to schedule an appointment. I was transferred to a voicemail where I left a message indicating I was ready to proceed with the next steps and would like to schedule an appointment. I never received a call back. Having to seek fertility treatment and getting the door slammed in your face is despicable. Yes, I could have reached out once again to try and get an appointment but the proof is in the pudding. If they were so dismissive of me in the beginning, it would be very likely they would treat me this way moving forward. Your fertility journey is important! I would seek assistance elsewhere.

Shelby Lehman

☆☆☆☆☆2.0· a month ago

Verified

I had been told, “Nature is telling you no and you should find out why.” There were other comments made to me in my telehealth appointment with Dr. Patel in 2022 with poor bedside manner. I’m grateful I didn’t let his comments ruin our spirit. I stopped and sought out a fertility naturopath after that appointment. I now know 3 friends who’ve had nearly identical experiences to me with Dr. Patel. I’m not usually a sensitive person, but frustrations with your fertility are common if you’re being referred to a fertility doctor.

Carolina Ippolito

☆☆☆☆☆1.0· 5 months ago

Verified

I have had a bad experience with this clinic due to its staff. I would say Dr Patel is great but that is not the person you mainly deal with. I had coverage concerns in order to schedule a round and fortunately we have options where I can switch my insurances for a better scenario. I was asking the financial coordinator Libby specific questions that I felt she was not listening to or cared enough to listen to. She was very rude and I don’t understand how people that have serious journeys to start or continue to grow their family would have be in the position to speak to someone who isn’t helpful or rude. I was also called at 2pm to pay for a copay that had to be collected no later than 3pm the same day to keep an appointment. Very poor communication and patient experience