CCRM Fertility of New York

While I have a great deal of respect for Dr. Levine and his medical expertise, my experience with CCRM’s billing and finance department has been extremely disappointing. The billing and claims practices are inefficient, poorly managed, and unnecessarily time-consuming for patients. Claims are not always submitted or processed correctly, billing errors are frequent, and patients are left spending significant amounts of time following up, correcting mistakes, and trying to resolve issues that should have been handled by the billing/finance team. Despite repeated attempts to address these concerns, the lack of accountability, transparency, and effective follow-through has been frustrating. Patients undergoing treatment already facing considerable stress. Having to repeatedly chase the finance department, deal with incorrect charges, and ensure insurance claims are submitted properly only adds to that burden. For a practice of CCRM’s standing, I would expect a much higher standard of professionalism, accuracy, and patient support from its billing and finance team. Unfortunately, this aspect of the patient experience falls well short of expectations.

Excellent clinic. Couldn’t be happier with Dr. Knopman and the whole team at CCRM. They truly take great care and go above and beyond. Having seen another clinic before switching to CCRM, their level of service is excellent.

Truly awful experience with the billing department. Charged us $125 for a 10-minute phone call and also an additional "accidental" $500 which they only disclosed when we asked for an itemized receipt for our appointment. Extremely predatory do not go here