PCRM Victoria | Pacific Centre for Reproductive Medicine

Did oocyte cryopreservation here 5 years ago when they were still victoria fertility clinic. After the buyout by PCRM they did not honour the annual cryopreservation fees I was quoted. Annual fees have increased by 500% already, and continue to increase every year. It feels like extortion.

I started with PCRM in Feb 2021. I expected a much longer wait time, especially during Covid, but all the wait times were explained to me, and were accurate. Dr Dayan has since moved on, but she was a wonderful doctor to be in charge of my case, and helped me emotionally through many cancelled IUIs (due to me ovulating on my blocked tube side). Larissa performed both of my actual IUIs and has been such a breath of fresh air from 2021-2025. We ultimately chose to pursue IVF and had successful births in 2022, 2024, and expecting again in 2026. Dr Roberts has been in charge of my FET protocols, very straight forward, and I have no complaints other than the wait for a consult for FET after giving birth was 8 weeks for a very quick phone call to ask when my last cycle was, and to tell me to do another SHG. I get it, clinics are busy, but the re-referral consult is so quick, I wish it could have been less of a wait to get the ball rolling to use my embryos that are already waiting for me in Burnaby. All in all, we transfered 5 embryos one at a time, two of which failed to implant, so these are fairly good odds for untested embryos. Also, some reviews say the wait for a phone call or email back took too long - the portal is a very valuable tool. I have always been responded to in the Prelude portal before end of day for non urgent matters, and within the hour for more time sensitive questions.

The doctor we saw was very cold and showed no sympathy or feeling at all. Yes, I was older to begin with—I was 42 when I first visited, diagnosed with endometriosis. They told me there was a 0% chance of having my own child and that I would need a donor egg. That’s probably true, but isn’t it also correct that nothing is final in fertility until menopause? I appreciated their honesty because it saved me from spending a lot of money. However, I feel their choice of words could have been more considerate. The doctor seemed soulless, and the assistant was just as detached. There was no meaningful conversation; they simply told me I couldn’t get pregnant. It scared me.

From the start, we didn't feel right here. They really tried to rush us to a decision (the biggest payout for them) when we wanted to look at every avenue. Told my partner there was no point as "he was the issue". Also, why aren't consult calls via video? Just over the phone is so impersonal. They didn't want to answer our questions but wanted all the info from us. My ultrasound was so uncomfortable and the doctor's bedside manner was awful. Will not be continuing with them. Do not recommend.

I'll give them some credit - the pandemic made things very difficult when I first started my fertility journey in 2021. Appointments were far out and wait-times were unpleasant, but it was expected. However, this year I began to feel very uneasy with this clinic. The communication was always lacking; phone calls ignored, not returned, emails not responded to, and medical information was not transferred back to my GP. My gut was overwhelmingly telling me not to continue with them; they aren't trust-worthy. I never felt any value as a patient. I missed multiple cycles & therefore chances to conceive earlier this year due to the sheer inability to contact anybody at the clinic, and after a lot of consideration, I decided to take a different route. I am pregnant now and so thankful I didn't stick with this clinic, as I fear it would've taken many months or years more to jump through their hoops and pay their incredibly high fees. The few staff I'd actually been able to contact and talk to were very kind, but overall, I'm understanding now why my GP originally suggested to go to Olive instead.