Vios Fertility Institute-Chicago

Allison Dignan

☆☆☆☆☆1.0· a week ago

Verified

I had a really disappointing experience with Kindbody Fertility Clinic. My initial consult with Dr. J was awkward, as there were too many people on the call. From the start, I felt rushed into treatments without proper explanation or care for my specific situation. After 3 rounds of IUI and a year of trying naturally, Dr. J quickly pushed me toward IVF without exploring other options or considering why treatments weren’t working even though I am only 30. The nurses were kind, but the rest of the experience felt impersonal and disorganized. I was pressured into doing a "duo stim" cycle, which didn’t work, and then pushed to keep banking embryos. After several failed transfers, I miscarried at 12 weeks, only to later find out that the chronic endometritis I had wasn’t properly treated. My new clinic and several biopsy's and treatments later confirmed that the 7-day antibiotic course wasn’t enough. The clinic's approach felt like a kitchen-sink strategy—expensive meds and add-ons with little evidence to support them. I rarely saw Dr. J again after the initial consultation, only nurse practitioners who I didn’t feel had a personal investment in my care. The scheduling became increasingly difficult as the clinic shifted to a third party call center, which only added more stress. On top of everything, I was overcharged nearly $4K and had to fight for months to get my refund. It wasn't until legal action was threatened that I could even get a response from the billing department. Overall, I wouldn’t recommend Kindbody Fertility Clinic. The lack of personalized care and poor communication made a challenging journey even harder.

Summer Bailey

☆☆☆☆☆3.0· a month ago

Verified

I just finished my first egg retrieval yesterday so this is a review for this location based on my experiences. Overall, Kindbody is a very busy organization that gives families the opportunities to start their families. The whole process for me was pretty seamless but I will note a few things: 1) The communication is subpar. Your file gets passed around to different RNs, organizers, etc who don't know your treatment plan so you have to constantly orient them to what meds you are taking, what treatment you are receiving, etc. Also they close down messages within 5 minutes of sending one to you so if you have a question or concern you have to send another message through a different place. The on call hotline is delayed and yet again not consistent. There were several times I was told to take medications I didn't have at the time, which showed there was no consistency in the communication regarding my plan and led to me having to run around a lot to pick up medications and spend extra money. 2) I only saw my specific doctor a couple of times virtually before starting the process and then once in person before my retrieval. I chose her because of good reviews from other people and was hoping to have more communication with her, which was not the case. She was great at explaining the process when I spoke with her but then I felt like I was always talking to someone else from the "Care team" which like I said before I wasn't sure if they even knew me. There are other physicians there though that I hear patients have more personalized experiences with or they were able to retrieve more eggs during their cycle and since this process is costly, it's important to get the most you can out of it. 3) Scheduling the labs and ultrasounds once starting the treatment is pretty easy, and everything can be checked in the portal. I usually had everything booked before leaving which was important because the appointment slots were filling up pretty quickly. If you live closer to a kind body site, you can get testing done there but I believe the procedures occur at certain sites. 4) The actual retrieval process felt super rushed. I wasn't feeling great at all before/after my procedure and I felt like a cattle being pushed on a conveyor belt by everyone there to leave after my procedure was done. There was not much communication regarding how the procedure went or my future plans of care, so I ended up just leaving after I was deposited in the waiting room. Probably the most disappointing part of the process in combination with little communication in general from everyone involved in my treatment plan. 5) Overall, I would consider going back to this place again but if I am able to find a place who makes me feel more like a person and less like a number, I may decide to go there. I'm hoping that I am able to have a successful outcome from this place because it's a very expensive and time consuming process.

Jacqueline Alcantara

☆☆☆☆☆5.0· 2 months ago

Verified

Dr. Louden at Kindbody is fantastic. Greatly appreciate the entire staff at both the Wicker Park and West Loop office, we are lucky to have a healthy happy baby girl due to the care of these offices.

Nancy Alshalabi

☆☆☆☆☆5.0· 2 months ago

Verified

After years of infertility and so many doctors that did not listen to me Dr Jeelani was there to make it happen! We love you and KindBody team!

Melissa Caulfield

☆☆☆☆☆5.0· 2 months ago

Verified

We are so glad we had the opportunity to work with Dr. Beltsos and team. We were told by many doctors due to a past medical history to consider surggocy or adoption. Kindbody helped us conceive our miracle baby boy safely. We cannot express how grateful we are. Thank you!!