Wilson Health OB/GYN — Sidney

I absolutely love my OB, Lori Brown, and have had great experiences with both her and Dr. Hart. Unfortunately, my experience with the office staff has been very disappointing. The surgery scheduler, Macey, has repeatedly failed to take accountability regarding issues with scheduling my surgery. Over the last two months of trying to get this procedure scheduled, I have been given the excuse four separate times that a voicemail was supposedly left for me. However, I never received any of those voicemails. Other doctor’s offices have been able to successfully leave messages for me, so this explanation felt more like an excuse than a resolution. The most frustrating experience was arriving for my scheduled surgery at 6:15 a.m. only to be informed that it had been canceled and that I “should have been called.” When I requested to speak with her office manager, I was transferred to triage instead. I ultimately had to call the office back myself to be connected appropriately. The level of communication and professionalism from parts of the office staff needs significant improvement. If it were not for the exceptional care provided by Lori Brown and Dr. Hart, I would have rated this office much lower.

Went to get a transvaginal ultrasound done in 2019 due to a history of fibroids causing issues in my family. The tech asked me about if I'd ever had intercourse before then refused to do the test when I answered, not aware that that was not an appropriate question for the test. Was looking back over my records to compare with recent tests and realized I had a follicular cyst in the notes they failed to inform me about and that the tech wrote that I had refused the test when she had. They don't care about women's health, just having babies.