Valley Perinatal Services – Glendale

Very disappointing and upsetting experience. My wife was referred here by our OB during pregnancy, and instead of feeling supported, she left appointments emotionally stressed and afraid. In our experience, the communication was unprofessional and unnecessarily alarming. We felt information was presented in a way that created fear and pressure for more tests and labs, instead of giving clear, balanced guidance. Thankfully our first baby was healthy, but we experienced the same pattern again during the second pregnancy. Pregnancy is already emotional and stressful. Patients deserve compassion, respect, and honest communication — not to feel like they are being treated as an invoice. We are seriously considering filing a formal complaint with the medical board.

A medical office is a complex machine. It's impossible for everything to be right and perfect. That being said, what went right for this office went really right for me, and I would recommend them with the following intended to help set small expectations and not criticize: 1) The waiting area has a bathroom, water cooler, TV playing child appropriate content, music, a small table for children, and plenty of seating. Strangely, the content of the TV is muted so it isn't actually grabbing and sustaining the attention of children in the waiting room. The music is all they hear. 2) The seats are standard height, meaning most women in the seating are on their tip toes for their feet to touch the ground. A tiny detail most patients probably ignore, but I was there for an extended period (small window between appointments) and after a while, I was uncomfortable. My husband had no issue. 3) Masks are required and provided. I don't mind this, as I am pregnant and protecting myself and baby is important to me. 4) Some labwork can be done in-office, though I cannot speak to this much. I was told I would have labs taken there and waited about 20 minutes before someone came to tell me they actually needed me to go to a separate lab for the bloodwork because of the processing it required. Slight inconvenience, but I wasn't in a rush. 5) When you attend an ultrasound, filming and recording are not allowed. However, they send you a link to download digital ultrasound pictures of your baby, including some 3D images and videos. They're good quality and all sorts of angles of different parts of your baby. I loved this so much! Their technician was so polite and patient with our squirming baby. 6) The staff are extremely friendly and helpful. They answer all your questions and stop to listen to everything you have to say. It made me more confident as I left knowing way more than when I arrived. 7) They have an online portal and you will receive a link to do paper virtually before your appointment. It's very convenient and makes check-in smooth and fast. I am looking forward to my next appointment!