UPMC Trinity Obstetrics and Gynecology — Steubenville

I am over 20 weeks pregnant and have only been successfully seen one singular time this entire pregnancy. Every time I go in for an appointment, it seems they find some type of excuse to not see me that day; for example, one time, I know for a fact I wrote down the correct appointment time that they gave me a month prior, and they claimed when I arrived that I was 5 hours late, I assume they put the wrong appointment time for me down because I KNOW I wrote down the correct appointment date and time. Another time, I arrived earlier than I needed to, signed in, and waited until 13 minutes after to go to the window, to be told that I had to reschedule and could not be seen that day now, because I had changed my phone number without telling them, therefor had “not checked in properly”, and that I was “over 15 minutes late” so I couldn’t be seen that day. I was not over 15 minutes late…I was early, and I even went to the window before the 15 minute mark. But the front desk woman worded it as if I was over 15 minutes late to the doctors. I always feel judged in the check in office, I do not feel like the majority of the staff cares about me or my baby at all whatsoever, they schedule appointments WAY too far out to be healthy — no one should wait 2-6 weeks for a reschedule to make sure their baby is okay, especially after the halfway mark. I’m only even giving 2 stars because I do enjoy some staff, some are nicer, like the ultrasound tech woman, I really liked her, very kind and courteous and made me feel comfortable. But so far, no one else has. I am hoping that will change because if not, I might have to try to find a different office. Again it’s not all the staff who made me feel uncomfortable and not cared for, but it’s the majority.

Do not come here! I was treated super poorly by Dr. Milburn. He was very monotone and annoyed the second he walked in for my visit. I was polite still. He kept saying how he wasn't going to operate on me because of my weight and that my uterus was diseased and everything. He said I was too high Risk for a hysterectomy. He kept bringing up operating and my weight. Made me feel terrible about myself from the start. His tone and bed side manner was awful. Basically if he can't make money off you he is a jerk to you. Don't come here. Read the reviews!

Approached the desk 3 mins past the 15 min late policy due to trying to use the kiosk in waiting room to sign in and was told I could not be seen. Drove 35-40 mins for this appt and drove cautiously to not hydroplane as it had been raining and rt 22 was holding water in both lanes. I offered to wait as I understand there was a policy (and waiting room was totally empty. Figured waiting would not be an issue) and was still told to reschedule. If I had known about said policy instead of messing with the kiosk I would’ve went straight to front desk. Poor front desk communication also as nobody had called, texted, etc. to confirm my appt that was made weeks ago. Will not be back. Red flags from the start.

I just delivered my son here and had a phenomenal experience from start to finish. Every single person—doctors, all the nurses (especially Karol, Kylie, Kate, Devin, Krystal, Courtney, and Judy), and all the staff were incredibly kind, attentive, knowledgeable, and helpful. They made us feel so cared for and respected all our decisions. I would recommend anyone deliver here. I had nothing but good experiences with of my appointments during my pregnancy and postpartum follow ups as well.

Please don't have your baby here if you want any say about your body during labor and delivery. I was diagnosed with PTSD after mine because the nurse, Kitty, didnt understand the word "stop" when trying to complete a cervical check, despite me having a medical condition (that was in my chart mind you) that makes them practically impossible and incredibly painful. I should have known better than to have my baby here after one of the doctors literally looked me in the eye and told me "you know everyone here looks at you funny" during one of my third trimester appointments because I didnt want a cervical check. I was denied an epidural and IV pain management because they "couldn't verify I was in labor" despite their machines showing my contractions coming closer and closer together, and they were not nice about me having a midwife to support me/be my advocate. I complained to the hospital shortly after having my baby about the horrid treatment I received during my labor and delivery and absolutely nothing was done.