UPMC Divine Mercy Women’s Health / FertilityCare — Carlisle

Absolutely thrilled with the level of care I received at Divine Mercy. They took time to listen and care for me throughout my whole pregnancy, birth, and postpartum. I felt respected and informed the whole time. JaNeal is amazing and respected my decisions to have a natural birth all the way, never pushy, extremely kind and warm.

I cannot speak highly enough of Vera. After delivery, I struggled with a lot of postpartum issues. She took time to talk to me, find out what was wrong and has worked with me through it all. She gave great suggestions and I actually felt like she cared for me. It's very difficult to find people like that that work in the medical field that you feel actually care about your well-being and your mental health. She was quick to respond to my messages or even phone calls and has checked in with me several times to make sure I'm feeling better. I will continue to be a patient at Divine Mercy because of her!

Dr. Whittaker is doing God's work. She's using her faith and her medical knowledge to help couples have children and if the couple is just simply incapable of having children, she is at least trying to make them healthier from a natural and hormonal perspective. I've told her before that her practice isn't just healthcare, it's a ministry. My wife and I don't know if we will ever be able to have children and neither does Dr. Whittaker but Dr. Whittaker is doing her best to help us and at the very least give us answers. At the end of the day, if we can't have children naturally, we can at least be at peace knowing that there was a reason. God is working through her for sure. He is using her to give people hope and understanding. When so many other doctors want to take the "easy path", Dr. Whittaker takes the right path. The path that truly helps woman and even their husbands. God bless this practice and the work Dr. Whittaker and her team are doing!

I came here specifically for Dr Whittaker who is amazing! She is an absolute gift. Her care for her patients, knowledge and skill set are unmatched. I feel blessed to have crossed paths with her. That said, the rest of the office is severely lacking. The care I have received since Dr Whittaker went on leave is dismal at best. The gaslighting, disrespect and disregard for patient concerns and questions regarding plan of care is unacceptable. Extremely disappointed.

I want to begin by saying that the doctor, nurse practitioner, and midwife I saw at UPMC Divine Mercy Women’s Health were absolutely wonderful. When I was last seen on December 15, 2025, I felt supported, heard, and genuinely cared for throughout my pregnancy. The medical team themselves were compassionate, attentive, and professional, and I truly appreciated the care I received during my visit. Unfortunately, my experience with the administrative side of the clinic has been extremely disappointing and stressful. My husband and I retired from the United States Navy on January 2, 2026, and because of this transition we relocated to Texas shortly afterward. Since I am currently pregnant and due June 12, 2026, it is extremely important that my prenatal records be transferred to my new provider so I can continue receiving proper care. I began requesting the release of my medical records three months ago, and despite repeated calls and follow-ups, the records still have not been sent. Here is the timeline of events: • December 15, 2025: My last appointment at UPMC Divine Mercy Women’s Health. My experience with the medical providers during this visit was excellent. • January 2, 2026: My husband and I officially retired from the U.S. Navy and began our transition and relocation to Texas. • February 16, 2026: I called the clinic and was told my medical records had been released. • February 27, 2026: My new provider still had not received the records, so I called again and was told they would be sent within a month. • I waited nearly the full month as instructed. • March 23, 2026: Almost a full month later (just four days short), my new provider still has not received my medical records. To clarify, we do have physical copies of some of the paperwork and documentation that was given to us throughout my pregnancy, ever since we first found out I was expecting. However, my new potential doctor requires the official medical records directly from the clinic for their files and to properly establish care. Today I called again about an hour and a half before the clinic closed, and my call was never returned. In addition, my insurance case manager from Texas also attempted to contact the clinic to request the release of my records, and they were unable to get a response as well. Because my records have still not been released, I cannot be seen by a new obstetric provider, which is extremely concerning given that I am only about three months away from my due date. Continuity of prenatal care is incredibly important for both maternal and baby health, and delays in transferring medical records should not prevent a pregnant patient from receiving care. Again, I want to emphasize that the medical providers themselves were excellent, and I truly appreciated their care. However, the administrative handling of medical record requests has been extremely lackluster and unresponsive, and it has directly impacted my ability to receive necessary prenatal care. I sincerely hope this issue is addressed so that other patients especially pregnant patients relocating due to military service or retirement do not face the same barriers when trying to transfer their medical records.