St. Dominic Urology Associates — Jackson

As of this date, 2/23/26, we have been trying for about 3 weeks to get information on an appt. for my spouse. The first time I called I was told that the labwork had not been received and was asked what his PSA result was. When I told the person the result her response was, "We don't schedule unless a PSA is at least 100." My thought was that if a PSA is 100 that man is dead for sure. Really a laughable comment to be made by any medical office person. Anyway, I am told today that the labwork is still not sent and will be contacting the local provider to check on this. Overall, the front office staff is sadly lacking in being helpful to us. I worked in the medical field for most of my adult life and what I know is happening is very sad. I have to wonder what has happened to professionalism and caring from the front office personnel. Unfortunately, this is not the first time we have been treated so unprofessionally by office personnel. The physican is always exactly as we expect a true professional to be. Front office personnel are the face of the physician and should conduct themselves as such.

I was in the ER Monday with a kidney stone and the doctor said to follow up with urology for treatment. They couldn’t do anything in the ER except give me pain meds. They were closed (at 4:30) by the time I was discharged from the ER so I called at 8:05 on Tuesday. The person that answered the phone doesn’t schedule and said the scheduler would call me back. 2 hours later, I called again because the pain was getting so bad I was in tears. I told the call center person that I was in pain and had been in the ER the day before. She said the scheduler had “8 people that called over the weekend” even though it was Tuesday and that they call in order received. It seems like they would prioritize recent ER discharges but ok. I told her I’d have to call other places because I couldn’t wait indefinitely. By the time I called another urologist I was at a 9 on the pain scale and sobbing so hard I could barely talk but that person took all my info and they called me back and scheduled me a couple hours later. St Dom called me at 9 this morning as I was getting ready for my appointment elsewhere. When you actually talk to people in the office there’s some empathy but this call center they use now has made patient care virtually nonexistent. I can’t fathom how it’s ok to leave someone sobbing in pain to make an appointment whenever they get to them but I’m glad to have gone outside St Dom to a place that actually cares about patients. I changed PCPs for the same reason. They have lost a customer who used St Dom exclusively for almost 2 decades.