Spring Fertility-New York

Carolyn Li

☆☆☆☆☆5.0· a week ago

Verified

I had one of the best experiences I’ve ever had with a physician thanks to Dr. Klatsky and his team. Dr. Klatsky took the time to truly understand not just my medical needs, but my personal values, goals, concerns, and mindset. He listened with care and empathy, and made me feel fully understood and respected. The team also treated me with compassion, and was really supportive and responsive. They’re truly amazing throughout the entire process. What impressed me most was how skillfully he balanced his medical expertise with deep respect for my personal values going into the procedure. I had a rare request based on my values and concerns, which required a more challenging approach. Dr. Klatsky never once minimized or brushed it aside. Instead, he worked with me to find a path that honored those values while still prioritizing my safety and health, and giving me the best possible outcome with my fertility. The fact that he was willing to take on a more complex and less common procedure, and was able to do so successfully, speaks volumes to both his expertise and his dedication. He was super patient and explained everything, kept me informed every step of the way, and made sure we were always aligned. Above all, he treated me with compassion and kindness. I knew I can trust him, and felt at ease going into my procedure. I came out of the experience feeling not just cared for, but understood and happy with the outcome. I’ll always be grateful to have had Dr. Klatsky and his team during this deeply personal and important process.

Melissa Maldonado

☆☆☆☆☆5.0· a week ago

Verified

I’m a big fan of Dr. Fischer, the team, and the facility! As a patient of Spring NYC since they opened in 2021, the level of care and attention in my infertility journey has been amazing in an already stressful experience. We are forever grateful to Spring for our first double rainbow baby and appreciate them so much as we work together again towards expanding our family. Thank you Spring team for thinking about every step in the journey and providing top notch care and support.

Steph M

☆☆☆☆☆1.0· 2 weeks ago

Verified

I had a very poor experience at Spring, and it's my biggest regret that I didn't go to NYU or Cornell like I was advised by many peers who have done egg freezing before. I committed to Spring for a specific doctor, only to discover on my own about 10 days into my process that the doctor I had chosen was actually on vacation (and it was very unclear who was looking after my care). My results were average to below average (the doctor himself described the results as "ok"), and it frustrates me that I'll have to do this again (to put my body through this again AND self pay again) vs doing this once with a doctor that would've monitored my care more closely. Please do NOT assume a smaller practice like Spring will treat you better - in fact, Spring's doctors rotate who is on call even every weekend, so there's no guarantee that your doctor will see you or even do your procedure. My communications from Spring have also been hilariously robotic, almost as if they want to reiterate that they see patients as numbers, not people (details below). In retrospect, the stability of an experienced institution like NYU/Cornell would've been a much better choice. It also would've been substantially cheaper (even if your insurance doesn't cover fertility/egg freezing, lots of related aspects like ultrasounds, blood work, etc might). I deeply deeply regret this decision and am sharing this experience so others can make an informed decision rather than a rash one like I did. // Additional detail: - I discovered the doctor I had chosen was on vacation only when I was about 10 days into the process - something that was never disclosed to me when I committed to Spring. I discovered this only from overhearing conversations between nurses, which then made sense why new people (nurses, doctors, admin) were seeing or contacting me every time with new and conflicting information at every turn. I have strong reason to believe my treatment wasn't taken as seriously and consistently as it should've, which likely created results that were (in my doctor's own words) only "ok." - When I brought this up as a concern to the Spring team on day 10, the situation was made much worse by their staff at every step. At first, I gave benefit of the doubt that it was an honest mistake. However now, the defensiveness and absurdity of the responses I've gotten make me think this was an active effort to conceal this from me. Some examples: a) A nurse who was completely uninformed robotically told me that I was told about the doctor's vacation at a meeting that I never even went to and directed me to a contract I had signed that had nothing to do with my concern. b) Another admin on their team called me, suggesting that I cancel my process. I was on *DAY 10* -- I had spent THOUSANDS of dollars on medications and had been injecting myself for 10 days. I was shocked that they proposed this as a serious suggestion, signaling just how out of touch and unsympathetic they are. c) The doctor himself called me from vacation and made me feel like crap. He kept emphasizing how I was taking time away from his "wife and kids" on his vacation because of my call (which I didn't even ask for). Ironically. this is literally exactly why I found it problematic the vacation wasn't disclosed. I didn't want to be in a situation where I was choosing between my health and imposing on someone's vacation, yet now, I was made to feel guilty about it even though it was a situation I had no choice in (and would've opted out of, had I known).

Christina Gory

☆☆☆☆☆5.0· 2 weeks ago

Verified

Dr Fischer and the entire team at Spring are amazing! Everyone was always so kind and compassionate, appts were efficient, even when I was running late I was kindly accommodated. Dr Fischer always took time to listen, answer my questions, and make me comfortable during the process. I loved my experience and am very grateful for have found Spring!

Tammy Duporte

☆☆☆☆☆5.0· 3 months ago

Verified

After having the most stressful and disheartening experience at a different fertility clinic, finding Spring Fertility was like a breath of fresh air. From the moment I walked in, I felt truly cared for and supported. The entire team at Spring Fertility went above and beyond to make my journey as comfortable and stress-free as possible. Dr. Klatsky, Stephanie (the nurse), Jennifer (operations), Rachel, and the finance department all deserve special recognition. They listened to all of my concerns and questions with genuine care and empathy, providing clear and thoughtful guidance every step of the way. Their professionalism and warmth made an overwhelming process feel manageable and even hopeful. I am so grateful to Spring Fertility for turning what was once a stressful experience into one filled with support and understanding. If you’re trying to decide on a fertility center, look no further—Spring Fertility is the answer. I promise you won’t be disappointed! Thank you, Spring Fertility, for everything!