SEARHC Obstetrics & Gynecology Clinic — Juneau

I’m extremely impressed with the level of care I received here. Dr. Newberry has the best bedside manner I’ve ever experienced. It’s obvious he is knowledgeable and cares about his patients. All other staff and practitioners I have interacted with have likewise provided competent care. I’m grateful to have this OB/Gyn option for my women’s healthcare in Juneau.

Dr. Newbury and the entire staff at Juneau OBGYN are phenomenal. I have heard nothing but rave reviews of their medical care from friends and other locals, and even other medical providers. I was referred to them last year for a procedure and was so impressed by their level of service, knowledge, thoroughness, and commitment to patient well-being that I decided to transfer over to them as my primary for all OBGYN needs. I feel as though I am actually being listened to and cared for at a level I have never experienced in the past from any medical provider.

Dr. Newbury is unhelpful. I saw him for my first pregnancy 2 years ago for an ultrasound. They did not accurately measure my baby, they did not provide ultrasound photos, they failed to let me know that when testing for gestational diabetes I cannot eat prior to getting tested. Dr. Newbury advised me to schedule appointments with him weekly at 27 weeks, which was unheard of since I had no high risk issues, baby was healthy, and no problems were present. It seemed that he and his staff were more interested in making money off of me rather than providing me with professional services. On my second pregnancy in 2022 - I again had to be referred to his office for an ultrasound and he refused to see me. Refused to help. Refused to make sure my baby had a heartbeat even though I had suffered three previous miscarriages. That is malpractice and unprofessional to the highest degree. Because he performed poorly previously and I was unhappy with his service he chose to neglect me as a patient and not offer me any treatment whatsoever. I wouldn’t recommend him or his office as they don’t value what is ultimately best for the patient or unborn child. It’s simply ridiculous.

I have never met a group of people so professional, caring and willing to go above and beyond than the staff, nurses and Doctors at Juneau Obgyn. When we encountered a complication during my pregnancy, Dr Newbury explained to us what was going on, what our options were and the risks, he was honest and open, but made me feel very well cared off. Surgery went great and fast forward we just had our baby girl a few days ago with the help of Dr. Rosenfeld, who was amazing and coached me through. I would recommend Juneau Obgyn to everyone! Thank you for everything.

Outrageous clerical unprofessionalism and nigh-predatory business practices. Not only would I not recommend SEARHC to anyone, I will *actively* tell people to avoid it if they want any kind of quality care in Alaska. After checking in at SEARHC OBGYN I was left in a room alone waiting anxiously for OVER FORTY MINUTES after the start of my follow-up, without any kind of update or communication from staff after getting vital signs and being told the doctor was “on his way”. When the doctor finally came into the room— 45 minutes into the appt— he did not even address the fact or apologize for being unacceptably late to our scheduled meeting. After sitting around waiting so long, he only ended up speaking to me for about ten minutes, repeating the results of an ultrasound that I was already aware of and offering brief advice regarding life insurance. What was the point of that appointment? Why couldn’t he have sent me a message through the patient portal instead of wasting my time and money like this? Previous issue to note that I’m pretty sure violated my legal rights as a patient in the state of Alaska: when I requested my lab and ultrasound orders be sent to Bartlett, the staff REFUSED my request and claimed it was “too hard for their systems to interface” so I had to continue waiting to get those services through SEARHC. It was not until seeking counsel elsewhere that it was brought to my attention that this is not okay and patients DO get to choose where their bloodwork and ultrasounds are sent and processed. The SEARHC employee that I spoke with on the phone regarding this at the time actively manipulated me to garner more business to SEARHC, and in turn delayed the care I needed by making me believe there was a limit to my access to (non-SEARHC) professionals that were in fact readily available to me elsewhere in town. I also had to argue with the front desk staff last month to get them to switch the doctor I was seeing, as I had been told I could be high risk for CANCER, and obviously being freaked out I didn’t want to wait a second month to be seen again (having waited three extra weeks already because nobody returned my *multiple* voicemails. When I next went in person, the lady at front desk refused to schedule me sooner with Dr. N “because I was already scheduled later out with Dr. R so might as well wait for that”, I was so taken aback by her unprofessionalism (and general lack of giving a crap) I just walked out and cried on my way back to work. I called back half an hour later and went full-Karen DEMANDING I get scheduled or put on a cancellation list with Dr. N, previously scheduled appt be damned. Apparently Karen-ing is the only way to be taken seriously by SEARHC. Not to mention the fact that it’s *virtually impossible* to get ahold of any humans through their call center, and if you’re lucky enough to do so, they’re so disconnected from everything that they have no idea where to forward your call to. So when you’re trying to return your doc office’s call (or log into a telehealth appointment on their useless app and it inevitably bugs out and doesn’t function,) you can’t even call your doctor to tell them you’re trying to log on and end up wasting 30 minutes of the hourlong appointment troubleshooting through text with some rando in Anchorage who doesn’t know who you are, who your doctor is, or what freaking planet we’re on. SEARHC employs some awesome doctors and the majority of the staff I’ve met in person have been kind and reasonably professional. But the negatives far outweigh the positives in my experience with SEARHC so far and I do not have a lot of faith left in them. I finally understand why everyone hates the SEARHC monopoly so much: if you’re going to absorb the entire healthcare system in Alaska and milk us for all we’re worth $$— for the love of God, at least do it well.