Oregon Fertility Institute

Lauren

☆☆☆☆☆3.0· 2 weeks ago

Verified

This is coming from someone who has managed two medical offices and done heavy-duty medical reception at another. It was also my husband and my first experience with an IVF clinic. Pros: - Dr. Chang is very kind and seemed to truly want success for us. - Clinic is nicely located and clean. - Phlebs are good. - We got our embryos. Cons: - Test results get lost; orders get mixed up; incorrect calendars get sent, and you will have to repeat yourself dozens of times. - Staff need to train in regard to computer systems, medical understanding and terminology. So many wrong things were said and done. There also needs to be training on prompt response. I was told dang near every time we had a test done that OFI didn’t have the report(s) yet, even though I knew they did because I would always call the outside lab beforehand. I don’t know if they were straight up lying to me about this, or they truly didn’t know how to receive a report and post it to the patient’s chart efficiently. I’m thankful I know how to manage a medical office and was able to basically work for myself. - 99% of tests are referred out. - I don’t think we were ever once greeted when we walked in. I always had to initiate. Welcoming energy at the front desk is incredibly important. I don’t think anyone ever remembered us, nor did it appear that anyone but Dr. Chang enjoyed their jobs. - Very old school type practice. Not much is electronic; modernization is needed. Especially keeping up to date with new procedures and research studies. - Clearly an NP or MA (or both) is needed at this clinic, as well as a patient care coordinator. Patient care is not clear or ever explained. You are expected to know everything that’s going to happen, and if you don’t, your questions usually go unanswered. Overall, we had higher hopes. They got us to where we are now, and we’re grateful for that, but we did overlook many red flags in the process.

Megha Verma

☆☆☆☆☆5.0· a month ago

Verified

We transitioned our care to Dr. Chang after working with another local clinic for several years and multiple failed IVF attempts. I wish I had done that sooner. Dr. Chang is incredibly kind, knowledgeable and truly wants to help you succeed. She is genuinely a good human being and an excellent doctor. She took time to understand our situation, stayed with us through several ups and downs of the journey, and when it was time for us to finally be able to have another cycle, she helped us succeed in the very first attempt with her. She was so meticulous and thoughtful about putting her best foot forward with the protocol she put me on. She works with her patients, listens to them and never ever dismisses them or their concerns. It was an absolute pleasure working with her. I can’t recommend her enough!

T

☆☆☆☆☆5.0· a month ago

Verified

Dr. Chang’s clinic was the only clinic in the Portland Metro area that would perform outside monitoring for us as our embryos were located in another state. This was critical during and after Covid to monitor the stages throughout both of our FETs. Dr. Chang was very supportive and excited with us as we went along the post transfer journey.

Michael

☆☆☆☆☆1.0· 2 months ago

Verified

Dr. Chang was generally very kind and supportive. Her staff are some of the rudest, coldest people imaginable. During this sensitive and stressful season in a couple's life, you would expect kindness and attention to detail. Instead, there were consistent errors in information being communicated and the documents delivered (when they were actually delivered). We received information telling us that our down payment for IVF would be $1,100. After we went through the consultation process for IVF, we were told "actually, the down payment will be $11,000, I just forgot to add an extra zero." No apology, no consideration how that would change our family planning - nothing. Totally unacceptable. The staff made my wife feel unimportant and uncared for. When looking for a fertility clinic, that has to be at the top of the priority list and OFI failed miserably at accomplishing that.

E B

☆☆☆☆☆2.0· 2 months ago

Verified

As most have said, Dr. Chang is very friendly, empathetic and you can tell she wants the best for her patients. I've never met a more rude medical staff, whether it be over the phone or in person. Harsh phone greetings, eye rolls, and short answers made it seem like they didn't want to be there or that I was the problem. In addition to constant terrible attitudes and a lack of care of patients who are going through a very emotional time, I constantly received wrong information that changed the course of our IVF process. I always had to remind them or Dr. Chang information from previous appointments even though they had the records themselves. Ultimately, we had to transition to a new IVF clinic to continue our care.