Mount Carmel OBGYN — Grove City

I booked my first appointment to see Dr. Onco and no one communicated to me that the ultrasound was not included. I confirmed with the scheduler I would be 8 weeks the day of my appointment but when I went in to meet the doctor she said we would need to make a separate appointment for the ultrasound. Thankfully they had openings that day but for this first appointment to be a 15 minute meeting with the doctor and does not include an ultrasound is unacceptable. During the ultrasound the tech mentioned that I could have an issue with uterus and she said the doctor would examine the ultrasound and get back to me. I immediately started panicking and for the ultrasound tech to not anticipate that is not acceptable. The doctor also did not reach out at all she just submitted her notes about the appointment on my chart with no mention of what the tech noticed in the ultrasound. The overall lack of communication and non-patient centered care is alarming. This is one of the most important milestones in my life and I don’t feel this will be the right hospital to support this. It concerns me that these issues presented this early and they can lead to gross neglect and damage. I am moving forward with my care at Riverside.

My wife has been going here for her pregnancy but they refuse to give u an ultrasound after your first trimester. She is curently 37 weeks and they said they have to have a medical reason in order for them to give her an ultrasound even though her insurance will pay for it. The only reason i am giving them 2 stars is because the nurses are nice.