MetroHealth Brunswick Health Center — Women’s Health

Waited for a primary visit on a new plan to get the referral. Then waited 3 months (that’s the earliest appointment they had!) for a dermatologist appointment to look at some moles I’m very worried about (skin cancer has affected multiple immediately family members and this was mentioned when making the appointment). A little over a week before my appointment I get automated messages and text that I have to reschedule!!! When I call I get the call center. I have to wait another 3-4 months!!! I have been completely bumped and have to start all over??!! Earliest appointment with any Metro health center anywhere in Ohio that the call center had access to is nearly mid September?! (I asked and said I would go anywhere). In terms of skin cancer this is unacceptable. People can die in that amount of time. I still have no answer why I had to reschedule, no one can tell me anything. I haven’t had the appointment so all the numbers I can get go to some kind of cal center and not the actual doctors office? Why can others cannot be bumped so all new patients have to get moved a week or so instead of making someone worried about skin cancer wait over 6 months just for the initial visit (where surely nothing will be done except to confirm I need to make another appointment for a biopsy?!) Why not assess the urgency of patients visit and prioritize a little?? It feels like it’s going to be too little too late by the time I get in. It’s going to be over a year with this system before I actually get to see a specialist, just for the initial visit! And that’s if they actually keep my appointment this time instead of canceling on me! This system doesn’t work.

Colon test was quick. Great doctors there. Great nurses as well.

I see Mindy; I love her and don’t mind driving the distance but this place is consistently over an hour behind. every time I come here I am waiting and waiting, and it’s the same for phone visits too. I scheduled this on my day off at a time that worked for me, not two hours later. it’s funny because they have a sign that says if you are 15 minutes late they will cancel you but we can sit in a room for 90 minutes and just have to deal with it.

I can only speak for our experience with the Pediatrics dept, but I was very impressed with the staff at this facility. They take extra time to ensure your child is comfortable. The entire visit from check in to discharge was a pleasure!

Person at check-in was not a pleasant person. Acted like it was a bother to check my appt. I arrived early (,by 25 minutes) . Next a soft speaking person took me across the hall for normal vitals. Went to an exam room. Sat for about 40 minutes when the soft spoken female stuck her head in the door and mumbled something. (My hearing is not the best and I wasn't sure what she mumbled.) After another 15 minutes, (45 minutes after my appointment time) I got up and left.