Magnificat Family Medicine — Indianapolis

The clinic owner, Doc Delcoco has no respect for patient’s time. She makes her patients wait for her anywhere between 1 – 1.5 hours. On the flip side, if the patient is late 6-10 minutes, she’ll refuse to see you and charge you for a nc/ns. Her grace period is only 5 minutes!! Even if you schedule the appointment for 8AM, making you the 1st patient for the day, she’ll still be an hour behind schedule. When she finally shows up, no apology whatsoever. She lacks respect for anyone’s time and will rush to get the appointment done in less than 10 minutes. I had an appointment for bloodwork at 8 am , they had me waiting 40 minutes because they forgot print the bloodwork order. I had a virtual visit, I sat in the waiting room 45 minutes and nobody showed up. It is impossible to get a hold of anyone over the phone. They reply to urgent requests for appointments after 3-4 days. Stay away from this clinic if you value your time.

I was referred to Magnificat by my sister in law because my husband and I are having trouble conceiving. The first appointment was great and I felt like I was being heard. There has always been next steps talked about. I was recently scheduled a zoom call for a virtual appointment to discuss labs and again, next steps. I sat in the virtual waiting room for 45 minutes for the doctor. She didn’t show up. I then call the office to try to figure out what was going on and I sat on the phone with no one answering for AN HOUR. The office is incredibly hard to contact and get through to on the phone. That wasn’t the first time. There have been multiple times that I have needed to speak with someone in the office and the call goes unanswered. I wouldn’t recommend this office just for that reason.

I was referred to this location by Maria at the front desk. She wasn’t there today, but the other ladies were kind and got me checked in without a hassle. Grace got my vitals in a jiffy. She was nice too. I love that they have Crosses/Crucifix’s on all the walls. Abby was my PA and I definitely felt cared for and she just did an amazing job (so much so, I’ll come back just so that she continues to be my PA). Consuela did my lab work and she was fast with it. A+ to everyone. Literally all the ladies I interacted with were kind and I can see that they have beautiful souls. I also came in at 8, when they open their doors so less busy than mid-day I presume. We are all human and we all have bad days, but today was definitely a good day. 10/10

So much promise, but the bad finally outweighed the good for me. I was really excited to find this office as they aligned with many of my personal beliefs and were respectful of my medical decisions for my kids. At first, I had Dr Meg and I LOVED her. She was only mildly late to 1 appointment which she apologized repeatedly for. She left and I was placed with Dr Delcoco. She was nice and I appreciated her asking if she could pray for my family at our first visit. While she did seem rushed, I felt she did a good job of answering my questions. She was consistently 45+ minutes late to our appointments and that’s hard when you’ve got multiple littles with you. I understand that sometimes providers run behind because they are caring for someone else and that she’s the main provider at this office so she is busy. I am not expecting perfection and I understand that things happen that can easily derail a schedule, but I am coming from an hour and a half away and I am held to an arrival policy that I will show up on time. A provider being very late to every appointment and holding the patients to a higher standard than they hold themselves seems inconsistent. Honestly, I probably could have dealt with that alone, but another major issue has been how insanely difficult it is to get ahold of anyone in the office. I have been on hold for over a half hour multiple times by phone only to get pushed to a voicemail that may or may not get returned. They are extremely pushy about you using their online portal. The portal is not user friendly at all. Besides that, I have sent messages in the portal that have taken literal months to get a response to. I tried to log into the portal today to schedule my kids and newborn an appointment and I am locked out of portal for some reason. I went through the prompts to fix that, but I am still not able to log in. I called the office and was on hold for 45 minutes before I gave up. It’s the last straw for me. I think the place could benefit from focusing less on renovations and office updates and more on ironing out their customer service.

I will be honest to say communication can be a struggle especially if you’re trying to call. You also have to be a little more patient in waiting for your doctor, which can be hard if you have littles for sure. On the flip side I’ve always enjoyed my son’s doctor as well as my own. They’ve always done their best to get me in if my son needs to be seen communication through the portal has way better odds than the phone. sometimes I’ve saved the hassle and just went to urgent care. The positives out way the negatives for me as they line up with most of my beliefs and are good about following my preferred medical approach. I also started the NaPro program for fertility and they have been the only ones to be able to give me any answers as to what’s actually going on with my body. I had a lot of testing done 2 different places and they didn’t have answers and brushed things off saying I was fine while still having repeated issues going on. Billing can be a struggle, but I just try to make sure they take my copay payment every visit upfront. So it just depends on what you’re willing to deal with, somethings can be frustrating and more time consuming than other places, but overall I appreciate the staff and their values.