Laurel Fertility Care

Tricia Baptista

☆☆☆☆☆ 1.0 · 2 months ago

Verified

STAY AWAY from speaking with Marisela or whatever her name is. She is the WORST! she gave me the biggest lecture of blowing up the phone lines and accused me of calling SEVEN times when I only called twice. The only reason for the second call was because i was hung up on the first time. She would not let me explain myself and when i said "this is crazy", she flipped out and said she was going to transfer me to the office manager. Then the office manager comes on the line to also be rude and said that i was cursing! Truly UNBELIEVABLE! All i wanted was to schedule an appointment. And instead of the office manager being PROFESSIONAL, she just took Marisela's side. Hope the two of them get some better training and learn how to TALK TO PEOPLE!

Karina Canales

☆☆☆☆☆ 5.0 · 2 months ago

Verified

Very thankful for the staff and Dr. Smirkle. My husband and I had a long journey, very emotional and challenging but we felt supported along the way. Now we have a beautiful and very healthy 3-month-old baby 👶🏼 We'll be forever grateful!!!

Kristie Howard

☆☆☆☆☆ 2.0 · a year ago

Verified

While the doctor and nursing staff were friendly, professional, and helpful, everything else about this clinic is a mess. They forgot to order the correct blood tests on my first sample, so I had to come in again and give another sample. This is unprofessional and I would not trust them with eggs or other samples that are very difficult to obtain. I can't even begin to describe the chaos that working with their billing/customer team is. I had to get on the phone with LabCorp multiple times to undo the double charges and they inputted our names incorrectly on one of our labs, which meant we couldn't access it. We visited in January 2023 and I just received another bill from them in February 2024. No explanation of charges. We have not received any other services in the past 12 months. If you value your time and working with an organized clinic, I unfortunately cannot recommend Laurel Fertility.

Evan Howard

☆☆☆☆☆ 1.0 · a year ago

Verified

My fiancee and I used Laurel Fertility in January '23 to do lab work. The in-person staff was great, but everything else was a bit of a nightmare. We were only supposed to have one visit, but due to not running all the tests that we paid for after taking all the samples needed, we had to come back in and give blood again to fulfill those tests. Then because we came in twice, we were charged twice. It took 2-3 months and 10+ phone calls with insurance, Labcorp, and Laurel Fertility to clear up. We then found out in Nov '23, that I had a bill that was never mentioned to me after my insurance decided to not cover my tests, which amounted to $245. I haven't seen a breakdown of the bill, never knew it existed, and wasn't able to view it without calling and leaving them a message to receive the bill. On top of it all, all payments have to be done over the phone because the online payment system doesn't work. Overall, I don't think we would go back, but I can't stress how wonderful the staff in person was. The doctors, the people that did the blood samples, etc. We wish it were easier to work with this business when it comes to everything outside the office.

david mancilla

☆☆☆☆☆ 5.0 · a year ago

Verified

Dr. Smickle is the best!! We had a positive experience with the medical team at Laurel Fertility. We had tried with other clinics in Southern California unsuccessfully. Unfortunately on the administrative and coordinating side of the journey there lacks warmth, empathy, and friendliness.