Kalispell OB/GYN at The Falls

I loved the doctor that I saw, the facility is clean and professional. However, the communication with the front desk staff was terrible. I called to make a first appointment, clearly communicated my insurance policy and in network providers/labs that my insurance works with. I was told that facility works with LabCorp and quest diagnostics, which is the only reason why I scheduled my first initial appointment. I asked that my labs be billed to quest diagnostics, but they were billed to Logan health instead which I specifically asked to avoid because I'm not in network with them. I'm now stuck with an $800 bill from Logan which should be zero and upon calling the front desk several times and explaining the situation, they refuse to take any responsibility for their mistake. I think that is irresponsible, poor customer serviceI and misleading information. I will not be back.

I had such a positive experience as a new patient at Kalispell OB/GYN. From the moment I walked in, the front desk staff was warm and welcoming. My provider took the time to really listen, explain everything clearly, and make sure I felt comfortable with my care. I never felt rushed, and all of my questions were answered thoroughly. The whole office has a calm, professional and clean atmosphere, and you can tell they truly care about their patients. I’m so glad I chose Kalispell OB/GYN and feel very confident continuing my care here.