Great Falls OBGYN Associates

I called and made an appointment on August 6th, for October 12th. On October 6th, I called to verify the information, as it had been two months since I talked with them. They then tell me that they made a mistake on their end with scheduling, and that I've lost my appointment that I waited two months for. Two months of being in pain, waiting for this appointment that I desperately needed. They then couldn't get me scheduled back in with a provider that could do what I needed done, but offered to schedule half of the appointment that I wanted, and to send me to a different clinic after that appointment to schedule the second half, because the provider that was left will not do transvaginal ultrasounds..... I have to drive two hours just to get to Great Falls for appointments like this, then two hours back. It is not reasonable to expect patients to travel back and fourth because of scheduling mistakes. Just another great example of Womens health care being too hard to access.

I would highly not recommend this place. It’s difficult to get ahold of anyone to get an appointment. They just send you straight to voicemail, then when you go in person it’s barely anyone in office maybe they all take break at the same time? I’m not sure exactly but they need a few people to take calls at all times, to make sure every voicemail is heard. You are working with vulnerable women who are pregnant or postpartum. There needs to be better communication and accountability when it comes to working with the women of this community. If that isn’t manageable then maybe it’s time for a new career? Let someone get the job that will accomplish the listed duties. (Im not talking about the imagining/ultrasound side either, that lady there does her job, always answers and is very helpful.) The obgyn doctors/most nurses here are amazing and professional but the rest really need some more training. They lack in communication specifically and when I first found out I was pregnant I called waited two weeks no response, then I called every other day to get a first appointment & it would go straight to voicemail. When I finally got to get a appointment when I first arrived I was 8 weeks pregnant. To make matters worse they had my file all misplaced or inaccurate. It was a shit show, and very unprofessional on top of barely being able to even get ahold of them. Then fast forward a whole year later after I had my baby I missed (one -appointment). I called in two weeks earlier to inform I would have to reschedule for another day. The front desk lady said if I missed anymore I would not be able to return after x amount. I reassured her that it was my first time rescheduling and she acted like she knew that but I know for a fact she probably had me mixed up with someone else. I just got hit with an attitude for no reason… So front desk, just do better, we all have our days and there is room for improvement, have a meeting about this and talk through something with your team so that you can be more adequate for the job. 🫩✨👍