Geisinger Wilkes-Barre – Fertility

Excellent visit great staff, Arianna Cooper answered all of my questions with care and compassion. I did not feel rushed she took the time to throughly explain everything!

I went here with high hopes, history of PCOS, unsuccessful in getting pregnant for multiple years and Dr. Gell knew that. I was started on Clomid (two or three rounds, not PCOS friendly). It didn’t work. Then we tried Letrozole, it’s said to work better for PCOS patients. I got pregnant after a round, my HCG was low-ish. Went for a second draw and it didn’t go up and I was distraught. I asked the nurse when she called if I should be concerned as it barely went up 30 points. She acted annoyed and asked me why I would be concerned. I explained myself and she laughed it off. Went a third time and the number didn’t budge more than 20 points that time. I knew I was having a miscarriage. However, Dr. Gell was out of the office and I had to wait for Erin to call me to confirm. She called and confirmed what I had thought. I asked what to expect. We were devastated. This was after I called multiple times that day as I was so anxious it was making me sick. I called both locations (Danville and Wilkes barre). When I called Danville (almost COB) the woman who answered the phone said “you already called WB why are you calling here?” I said “because I called at 9am and you guys close in 20 minutes, it’s Friday and I’m having a miscarriage.” It was incredible how rude she was. I had to demand to speak to Erin. I didn’t care if it was after hours. I needed to know what was happening with my body and my baby. She did finally call. There was an additional time that I had questions for Erin since Dr. Gell was still out of office and I brought up what the nurse said and how she made me feel dumb and ignored and she said “we aren’t going to just go and tell a patient they’re having a miscarriage” but I ASKED. Don’t lie to patients. I knew something was wrong. As time went on my HCG kept rising slowly instead of dropping. I asked about a D&C and was denied that option. I finally passed my baby naturally a week later. It was excruciating and horrifying. I called the office to let them know. They just said ok, you’ll need to get a blood draw again. The levels still weren’t dropping, I was bleeding quite a bit and I still hadn’t heard a peep from Dr. Gell as she was still on vacation. Eventually Dr. Gell came back and my levels still weren’t dropping, we had an appointment with her. She was 40 minutes late to it. Then, she sent me to the ED to get a shot to end my pregnancy (and make the HCG drop). It was painful and scary. Throughout this entire 2-4 week long situation not once did the office call the check in to see how I was doing. To see if I was okay, if I needed guidance. The most traumatic thing that’s ever happened to me and no support from this office, no compassion from the nurses or doctor. By the time I would be able to try again it was December (2024), this all started in late July (2024). So it took 6 months to be able to try again from the loss. Which would not be at that office. In January (2025) ended up going to see Dr. Budinetz in Bethlehem. I explained to her what happened. She was super compassionate and understanding. She vowed to get us pregnant. She had me on a bunch of supplements and something to help regulate the PCOS (Throughout my time at Dr. Gells she didn’t recommend any supplements until I explicitly asked, well after treatment had started as I expected that she would have said something had I needed to change anything!and after our first cycle we were pregnant with our rainbow miracle baby. He was born 11/11. I waited to write this review to se overall how things would go with a different office and it was like night and day. Needless to say, if you don’t have to; don’t go here. It’s not worth the effort you’re going to put in and they won’t reciprocate.

Dr. Gell did my laparoscopy and excision for endometriosis. She explained everything very thoroughly, answered all of my questions, and made sure I understood and consented to everything. The surgery went well and I’m finally pain-free after years of chronic pain.

I wanted to share my experience so women and hopefully geisinger can be aware of how my experience was. I officially started care through the office back in November ‘25. We had to do a bunch of testing before I could start medication. I finally started medication the last week of December, with letrozole and the trigger shot. Unfortunately that round did not work my follicles were responding good. So they next month I was put on a higher dose as well still with trigger shot. Again unfortunately that round was also not successful. Finally third round did IUI, follicles weren’t responding the best but still ended up being able to get 3 follicles to mature size. This cycle did work I am currently 15 and half weeks pregnant. Through out my experience at the office Dr. Gell and Dr. Cooper as well as the ultrasound technician were all great honestly fantastic to work with! Especially Dr. Cooper loved her she answered every question and makes you feel heard. Now time for the bad part and why I can’t only rate this office 3/5. Nurse Deb is the actual worst nurse I have ever had an experience with. If you call the office and talk to her she acts annoyed, yells at you, makes you feel stupid, etc. I had let the doctors know 2 times that I do not want contact with Nurse Deb and some how she kept being the one to call me or message me. I would love to be able to rate this office 5/5 stars but Nurse Deb makes you want to stop the experience all together. I was getting close to wanting to give up trying for a baby just so I can stop having to deal with her. I can clearly see in other reviews that other women have in fact had the same experience with her without her even to be named because how they felt is how I felt. I have also talked to multiple in person who have as well. I hope that soon the office can realize she is making patients experience and life a living hell when they need to contact the office.

I really loved Dr Gell in the beginning. I felt she was involved. I felt she cared and by my second appointment I was feeling that. Is there a reason I’m not getting the care I felt they should’ve deserved. I did get the testing ran that I was grateful for but after that, I was told just keep trying just keep trying after four miscarriages. Do you know what that sounds like to hear, ma’am you’re a baby doctor I’m sure you have to understand somewhat when women come to you when you do this for a living what it feels like to keep losing a child I’m not just gonna keep trying if I don’t know what’s going on and you have no answers for me and you don’t know what’s going on as well. That’s why I was told to. “Keep trying “. I’m sorry if this offends anybody that very much likes Dr Gell and and I’m not saying anything badly about her doctor skills well I don’t know what you would consider somebody that’s begging you for help at such a young age in her early 30s late 20s having four back-to-back miscarriages and I run some testing and everything is fine. I understand the IVF clinics but when I look this doctor up, she shows up just like one of them, so why couldn’t I have gotten further help all they did was Are communicable diseases mine and my husband’s they put the water in me to see if I had any secretions and bloodwork I believe in that was it and I was told nothing we can find so then you don’t recommend like I even begged for a medication that progesterone medication that I was told isn’t really that helpful well when I’m telling you, I have a history of miscarriages in the female side of my family and when they took them, they seen positive results not that I did them the right way anyways I don’t know if they would’ve worked. Maybe they wouldn’t have but I almost feel like if I’m paying you and you’re getting paid for these visits and I’m asking for something that is very much so given I don’t understand why I’m being shut down so people have to go buy this stuff off-line and risk taking these things because these doctors won’t help prescribe medicines that they feel won’t work but yet they have no reasons as to why your body isn’t carrying the baby. I just had to put this. I don’t know where I’m going with this not putting her down as a doctor. I just feel I could’ve gotten more help than a couple appointments of just regular testing and then pushed out the door because now IVF anyways is gonna charge me for the same testing then I’m gonna have to pay cash for that my insurance covered so I mean I got testing yes but never got a prognosis from there. I believe a fertility specialist should give a prognosis from there at the end of everything I thought that’s how it works maybe not.