Florida Women’s Health — Ocala

I was referred here by my primary doc for difficulty getting pregnant and a very irregular menstrual cycle/hot flashes, and I am under 30. When I got there I saw Kelly I believe and she told me “it’s probably your hormones” and hyper focused on me saying I have had cysts in the past. She also told me she “thinks” I have a yeast infection even after me telling her I had no symptoms multiple times. She did a swab during my exam (which caused pain for 2 days- never had that happen before) and sent it to the lab and ordered an ultrasound. She did not want to further investigate the possible “hormone” problem I guess. When my appointment for the ultrasound review comes they call me morning of and cancel the appointment. It was close to Christmas and new years so I didn’t want it to get pushed out 2 more weeks so I asked for my ultrasound to be sent to my primary care and they refused. They stated “these results are ours and we like to be the one to review them with you” completely ignoring hippa laws that state they cannot make it difficult for me to obtain my own records. They continued to refuse to send my results to my referring provider until I called my insurance company and got them involved, they magically arrived later that day. Next my bills come. My initial appointment is over 300$ as well as my ultrasound and I also have a 35$ “missed appointment fee” in addition to the 200$ lab bill. So a total of 828 dollars for none of my issues to be addressed and unnecessary testing being performed. I think Kelly needs to review medical necessity and realize not everyone is covered by Medicare around here. I have called the office multiple times and have been told I would receive a call back by the end of day or next and that was over a week ago. So I guess they’re just going to ignore me and send me to collections. Edit: thanks for responding to my review and still not calling me back, please tell me how I misrepresented my situation.

Had a new patient appointment today at 1:30pm. Was instructed to come in at 1:00 pm to complete paperwork. I had printed off the paperwork from their website (no mention when I made the appointment) and still arrived at 1:00 pm. Wasn't called back until 1:36 pm. Blood pressure/temperature taken and I was instructed to strip from waist down and given a paper cover to use. I waited 20 minutes then got dressed to leave. My Nurse Practitioner came in just as I finished. I explained I wasn't waiting any longer and got all the usual excuses. I challenged why I'd not gotten any communication - nothing but more excuses. I stated that this wasn't a good first impression and how did she expect me to trust anything said if they couldn't manage the office better. Obviously, I will not return to this practice.