Fertility Center of the Carolinas, University Medical Group, Department of Obstetrics and Gynecology

Brittany Long

☆☆☆☆☆5.0· a week ago

Verified

We have had the best experience so far. Dr. Von Hofe, and Dr. Greene are amazing. The front desk ladies, ultrasound staff, lab staff, financial team, are all amazing too. Everyone is so friendly, professional, and making you feel comfortable in scary/vulnerable situations. I couldn’t thank them enough.

Irene Jaisry

☆☆☆☆☆3.0· a month ago

Verified

I give it a three is because of Dr Likes otherwise it would have one. He walked with us through our fertility journey . He was very good gave us good option and was very encouraging and we conceived.but sadly he is not there any more. second round.The Dr who took over from the word go made us know that our journey might not be successful discouraged us from ivf and just wanted us to do iui even though they knew it would fail.We have been waiting for a follow up appointment no one has contacted us .

summer peeples

☆☆☆☆☆5.0· 7 months ago

Verified

So far I have had a wonderful experience with this office. I have been seeing Chelsea Fox for over 2 years. She and her nurse Melissa has given me options, they have given me a clear infertility diagnosis, and allowed me to advocate for myself and ask questions without being condescending. Dr. Fox has so far done everything she can to get me pregnant and I believe she will continue to do so until it happens. Her nurse Melissa has not only been extremely helpful through my journey but has been kind, warm and emotionally present. Dr. Fox is matter of fact and gives you statistics. Some people don’t do well with that but I like for my doctor to be up front with me and she is. But she is very warm while doing it. The front desk ladies know my by name now and are always very friendly when I come in. Cynthia in the finance department has been very helpful. As I’ve seen in some of the other reviews they will add a charge to your mychart at times that you have already paid for. That comes up automatically and all you have to do is ask for it to be taken off. You do see other doctors sometimes and I will say Dr. Lisa Green has been a pleasure every time. The IVF nurses have also been very helpful, they can message you all at once sometimes, but at least they are responding in a timely fashion. Hannah specifically took care of me during my retrieval and was a light to be around. Mrs. Lynn who draws my blood sometimes is amazing and so are both of the early morning ultrasound techs. I feel very welcome here and always have.

A VA

☆☆☆☆☆1.0· 9 months ago

Verified

Find another location. It’s a nightmare dealing with this location. Missy the office manager is rude and ill informed on basic job duties. Personally I think this office intentionally commits fraud. I will be submitting to fraud dept too. They surprise you with a $400 invoice they never mention prior on the date of the appointment and refuse service if you do not pay. Mind you it’s an appointment that took 4 months to get scheduled in the first place. They claim insurance takes 45 days to review so they pre charge full amount. My insurance paid in 4 days and I still have no refund. It’s been over 2 months. I called and messaged in my chart but they refuse to speak to me hence I will submit fraud review. Cindy a billing person called me and started telling me I owe $5,000.00 adamantly. I knew this was wrong and tried to let her correct herself but she insisted so I got very upset. She then said it was another patients bill she has been telling me about. I mean how would you feel? She then continued to claim I owed $280 for a phone call appointment and insisted my insurance paid nothing. In fact my insurance paid everything except a $25 copay. I complained and brought up concerns to Johanna Von Hofe who forced me to pay or refused me service on the spot. She also noted a call on the subject in my chart claiming she called me on it and I have phone records there was no call. She went as far as to alter a phone call record so I don’t know what that says about someone. Two visits to this location and I have spent over 24 hrs with various departments to get things corrected. I don’t know what your time is worth but they overcharge here and hope you don’t notice or ask for it back. If you do ask or point it out they ignore and tell you to call public advocacy. I do call them and they are pointless claiming I need to pursue facility directly for action. I think someone will end up suing them very soon. It’s too blatant of behavior.

AH H

☆☆☆☆☆5.0· a year ago

Verified

This clinic was recommended to me by multiple clients of mine over the past couple years. My husband and I had been going to the main clinic in the upstate a lot of couples go to, without mentioning their name. Anyway, I spent a year there with no success, but also very very bad experiences every time. I thought that’s just the way it is… So after that year was up, I was inclined to get a second opinion. My husband and I are so glad we did so far! We’ve had such a good experience with Dr. Miller. He is very experienced and took the time to answer all my questions and also gave me so many more options than the other clinic I had been to. He didn’t push aggressive treatments on me right away, and the visits so far have been great. The front desk is so friendly and welcoming! My first scan went perfectly well and the lady who did it actually saw something the other place had never mentioned (I’ve had 7 scans). Also my nurse, Holli, is so sweet and has such a bubbly personality!! She’s been so awesome at communicating with me anytime I message her in MyChart. I feel confident that this clinic will help my husband and I get pregnant. I’ll update when I conceive .