Fertility Center of Dallas

Taylor Williams

☆☆☆☆☆5.0· 6 months ago

Verified

Dr. Chung has truly been the best part of my fertility journey. After transitioning from another clinic, I immediately felt the difference during my first consultation. She took the time to listen, address all my questions, and provided a clear plan that gave me much-needed peace of mind moving forward. Every visit has been a pleasant experience—the office is welcoming, and the staff is always friendly. Special thanks to Diana, who is always available and quick to respond to any questions or concerns. I’m now pregnant with TWINS, and I couldn't be happier with the exceptional care I’ve received from Dr. Chung and her incredible team!

Rayzel Rocha

☆☆☆☆☆1.0· a year ago

Verified

The ONLY reason I am even giving this clinic a 1 star is because they brought me my son and my daughter. Which is HUGE of course considering this IS a fertility clinic. The only TWO people I can speak highly of at this clinic is Jan and Dr. Putman. Jan is the most wonderful and heart warming person you will ever encounter. SO patient and willing to listen and take the time to explain everything at your level of understanding. She's always such a joy to see and has the best attitude. The kind of person you want by your side during such a difficult time. Dr. Putman is all around so wonderful and completely knowledgeable of his job. He is the best of the best; thorough and meticulous. He successfully blessed us with our two babes. However, I have never received the ABSOLUTE WORST bedside manner and customer service IN MY LIFE until this place with the other staff members. When I say this is the kind of company that ONLY cares about your money, that is ALL they care about. Sure, its a business but you're also seeing patients during such an incredibly tough time in their life. They're about the quantity not the quality of care. Not to mention they are HORRIBLE when it comes to answering and returning calls. Let me start off with the front desk. Megan. Not at all the type of person any office should have as their front desk, FIRST PERSON anyone sees at a clinic as sensitive as a fertility clinic. She is rude and is never pleasant to speak or deal with. She doesn’t listen and as you’re trying to thank her she doesn’t give you the time to finish, she’s just off transferring you so she doesn’t have to deal with you. Tina, the office manager. Another unpleasant human being to deal with. She never smiles, she does not have any decent bedside manner. I understand you have to manage an office but you have to have some level of compassion and empathy which she clearly lacks. When you address your concerns its, it is what it is....kind of a response with her. She is difficult to deal with. She does not return calls or emails like she says she does when giving out her business card. What is the point if you are unreachable. My husband and I have some insurance coverage with fertility care. The clinic tracks what that looks like and should tell you if you’re close to maxing out those benefits. Nope. Not here. One day we just received a bill for $1736.51 that we have to pay for IN TWO MONTHS. Had we known that we were near maxing out our benefits we would have either waited or not proceeded with the transfer. We are a single income household, I am a stay at home Mom. We don't have that kind of money just laying around to fork over to the office. TWO MONTHS?! Not even three?! I can understand if it was an expected bill, however it was not. We are not prepared. And they could not care less and are unwilling to work out some sort of payment plan. It is outrageous. Like I said, quantity care over quality care. They just see you as the dollar amount and not a patient, not a human being. It's a great clinic to get pregnant at but if you're looking for a more heart warming, compassionate, empathetic, caring clinic? This is NOT the place for you. From the beginning of our second round of our IVF transfer no one could get on the same page regarding a transfer date. So much miscommunication, so much confusion. It really made you question their ability to function properly as a clinic. Again, I understand this is a business...but where is the compassion and grace and empathy? Because it is NOT here.

Emily Carmical

☆☆☆☆☆5.0· 3 years ago

Verified

We had a traumatic experience at our first fertility clinic before moving our embryos over to the Fertility Center of Dallas. Dr. Putman was absolutely wonderful and we are beyond grateful for him. Our first transfer with him worked and after years of trying we are finally expecting our little one in January. Appointments are always on time and the staff is very helpful. Most of the time you have to leave a voicemail for the nurses because they are with a patient, but they always returned our calls promptly. Would recommend Fertility Center of Dallas to everyone.

Gaby VanHorn

☆☆☆☆☆5.0· 4 years ago

Verified

I highly recommend Dr. Putman and his staff! They made this process 100% easier than the previous clinic we went to. Every single experience was great! Dr. Putman is very knowledgeable and makes you feel at ease! You can trust him! & Jan (she does the follicle growth series & who I saw most of the time) is GREAT! Beyond great! She is such a great person to have for such a stressful time! I loved her! I was not expecting to have the outcome I did when I came here, nor to have it as quickly as I did! But they aren't about wasting your time and want to help you succeed! My husband and I will be recommending this place to everyone we know that needs fertility help!

Brandy Boatright

☆☆☆☆☆5.0· 6 years ago

Verified

We could not be happier with Dr. Putman and his staff. We moved to Dallas in September of 2018 and started treatments, we are currently pregnant for the first time ever. The staff is amazing and know you by name, and remember you and your treatment plan at each visit. This has not been the case for us at previous Fertility centers. Tina was super helpful with all insurance questions! We are so grateful we came upon Fertility Centers of Dallas. Forever Thankful!