Desert West OB/GYN — Arrowhead

The office staff seems very disorganized. Every time I've had an appointment, I've ended up waiting over an hour past my scheduled time. I understand that medical offices can get busy, but consistently waiting that long is still frustrating. What was even more frustrating was waiting over a month for my MRI results. I left multiple messages and never received a call back. When I finally reached someone, I was told they weren't even aware that the MRI had been completed and would need to follow up. When I asked why no one had already checked on the results of a test they had ordered, I didn't receive an explanation, and the response came across as if it wasn't a priority. That experience has made me question whether my health was being managed as carefully as it should be. That said, Kisten Stark and Dr. Gore have both been kind, professional, and seem very knowledgeable. My concerns are with the office's communication and organization, not with the care they personally provide.

Amazing experience Kelly Goad md listening to my issues did not make me feel rushed And. Sincerely cared. I have not had this kinda experience with A gyn in a long time .. The office staff was also amazing and friendly ..the medical assistant took her time and listened to me to make sure she could explain to the Dr all my issues and just made me feel heard and shared with Dr before coming in the room Hopefully we can keep working together to get all my issues resolved asap. I am looking forward to my next visit

Dr. Gore is genuinely one of the best doctors I have ever had. As someone who has seen hundreds of doctors over the years for my medical issues she is by FAR the most understanding, most caring doctor I have ever had; and I’ve had care at Mayo Clinic before and have never felt so soon by someone. DR. Gore is truly a godsend of a person and truly deserves some recognition in my opinion. She is the first doctor in YEARS to actually listen to me, not slap a bandaid over my issues, or just send me to the next Dr to figure out what’s wrong with me. Thank you thank you thank you Dr gore if you’re able to see this. You are utterly amazing.

If I can give a 0 I would. To set up initial appointment I had to wait about 6 weeks and they do not take account for working woman. Only available appointments are during working hours. They texted the day of the appointment with forms I had to fill out while at work. Make it to appointment and sat in car filling out forms until noticed it was 8 minutes past appointment in which I proceeded to enter and check in, but they were unable to check me in because I was still filling out forms. The time was 10 minutes past appointment and I was told I was past the check in time. This establishment does not account for new patients. Very disappointed. Do not recommend.

I absolutely loved my experience with Dr. Medina! From the moment she walked into the room, introduced herself, and began talking with me, she was so warm, friendly, and welcoming that I immediately felt as though I had known her already. I have to laugh because the medical assistant who initially brought me into the room was very nice and efficient, but she moved so fast I felt like I was at a Daytona 500 pit stop getting my tires changed! Everything was done and said at lightning speed. Dr. Medina was the complete opposite. She slowed everything down, took her time, explained things thoroughly, answered my questions, and made sure I understood what she was telling me. She was very thorough with my exam, and most importantly, I never once felt rushed. I truly appreciated our entire exchange. It’s not often that you meet a doctor for the first time and immediately feel comfortable, heard, and cared for. Dr. Medina has such a warm bedside manner, and I’m so glad I found her. Absolutely wonderful experience!