Denver Fertility Care — Denver

I originally froze my eggs at this clinic before it became part of DFC. My nurse practitioner advised me to consider Shady Grove instead, but transferring frozen eggs is expensive and complicated, and DFC accepted my insurance, so I decided to stay. The positives: The front desk staff are compassionate and genuinely try to help you find answers quickly. My IVF nurse, Kris, has been exceptional throughout the process--knowledgeable, responsive, and supportive. Dr. Ambler is kind, direct, and clearly very knowledgeable. Scheduling appointments has been straightforward, and the clinical team does a good job of keeping treatment moving efficiently. The negatives: Despite having insurance coverage, I was charged a $2,000 administrative fee. The clinic also charges a $250 cancellation fee for virtually any change, even when circumstances are completely outside a patient's control. In my case, after a spontaneous pregnancy that unfortunately ended in loss, I was still expected to pay the cancellation fee. I was also quoted an incorrect cycle cost that was off by approximately $2,500. My biggest frustration has been with the billing department. I experienced repeated billing errors, inconsistent information, and difficulty getting clear answers. Fertility treatment is already emotionally and financially overwhelming, and interactions with billing often felt impersonal and lacking empathy. Overall, the clinical care has been solid, but the administrative and billing side of the practice leaves a great deal to be desired. Fertility treatment is already stressful enough without having to constantly question costs and invoices. While I appreciate the medical team, the clinic's financial practices made an already difficult journey even more challenging.

Trying to communicate with this clinic is absolutely terrible, and I am grateful that I will not be a patient here after all. I made an appointment for a consultation and paid a $75 deposit. Prior to the appointment, I had some questions and called several times- different days of the week and different times of day. Surely someone would answer the phone? Nope. Decided I want to cancel the appointment, left a voicemail. Nothing. Followed their voice prompt to start a secure chat. Someone did respond to my secure chat.. saying there was no record of me ever making an appointment. I sent a screenshot showing the $75 charge from them on the day I called to make the appointment. Their response? “We’re not sure how you would’ve been charged if a chart was not created for you.” I confirmed my personal information and requested a refund of this charge, since the appointment was apparently never scheduled properly on their end. I have received no response, despite attempting to follow up. Charging a deposit for an appointment that they failed to either make or locate sure feels like theft. And the inability to answer phone calls or messages inspires 0% confidence in this clinic.