Conway Women’s Health Center — Conway

I have seen Dr. Ward at this clinic for my most recent pregnancy and he's honestly great. However, the clinic itself is very frustrating to communicate with. I have an 18 month old and now a 6 week old and tried for nearly a week to schedule my 6 week pp check up. You would think if an office cares for their patients' well-being they would be reaching out for an important check up, such as this one. I left a message and was never called back. I tried to call one day and I was hung up on about 15 times. Im not sure if their phone system was having problems or not but I definitely should not have had to be calling over and over just to talk to someone. The wait times are also ridiculous. It shouldn't be the patient's problem if the office over-books appointments. I've waited for up to an hour before to even be called back into a room, where I typically wait another 15-30 minutes to only be seen for 10 minutes or less... if every patient is getting that little time with the doctor I dont understand why wait times are so long. I also recently set up a payment plan on their patient portal and without contact from the office it was canceled? I only found this out when checking my email. Patient communication really needs some work. Again, Dr. Ward has been great every time I've seen him. He's professional, makes me feel comfortable and answers all of my questions, but I am not sure I will be back for my next pregnancy because of everything else.

I have been seeing Dr. Lawrence since 2017 and love her. But somehow the reception at her office is getting worst. I have been called for two days back to back trying to make an appointment before my hysterectomy, after went through AI that screened my call, then long wait and finally got to talk to someone, but she refused to give me the appointment and run me around. She demanded me to give the reason why I want to see the doctor and told me they would like to know the detail/ reason before make me the appointment. Said who??? i told her I want to discuss more with her and get some paperwork for my work. First day she managed to tell me to call my insurance for paperwork to give to my work. I told her that’s not it, the insurance is authorized the procedure and payments. Honestly I almost ask who trained you how to do your job but I calm myself down instead. This is major surgery and i need to be sure about it. Then she managed to turn around and said you already have Telehealth for pre-op the day before the surgery. I said that’s not going to work for me, it’s not enough time for my work and to discuss what I want to discuss being the day before surgery, which honestly I don’t know for sure if I should have surgery. Then she managed to send me to the nurse which I had to wait forever for just to be told that the nurse is not available to talk and I had to left the message on her voicemail in order for her to call me back. Oh I did that the first time I called with scheduling lady and no one ever call. That when I had enough and told her all I need is an appointment to see the doctor, I did not ask to speak with the nurse neither feel comfortable to discuss with you. I don’t ask for free service, my insurance is pay for the visit so I need the appointment set up now because I also have job to do, I can’t waste my time holding on the phone and answering questions that I don’t want to talk to anyone but doctor. She paused for a while and said her schedule is not open and then proceeded to gave me the appointment almost a month later, which is fine with me. I just have a hard time understanding why I’m obligated to tell all my business or the reasons I want to see the doctor in order to get an appointment set. This is ridiculous, at this point I almost feel like I need to find second opinion and new doctor. Again, nothing wrong with Dr. Lawrence, the front desk staff are the problem and I’m not sure if I want to deal with it anymore.