Cleveland Clinic Twinsburg Family Health & Surgery Center

If I could give a lower score I would. The Twinsburg location is beyond words. I hate coming here for numerous reasons but primarily because the employees are down right awful. The valet might as well be non-existent. Dude stands in his little booth looking down so he doesn’t see cars waiting for him. The woman at the door is a gestapo waiting at the door like a vulture. Um, I know where I am going. No need to step in front of me because you are bored. The women at the desk for blood work continue to look down acting as if they are so busy when there is no one else but me standing and waiting to get a simple blood test. The only good part is the blood techs are kind and know what they are doing. I would rather go to any other campus than this one and will in the future unless I just switch the UH. 🙄

I came in with an allergic reaction to IV contrast, and they were less than concerned with treating my symptoms. The PA was ready to push me out the door as quickly as he could. I am from out of town and had this happen once at home, and the hospital there were much more attentive, cautious and took way better care of me observing me for well over 6 hours. This hospital watched me for less than 2 releasing me even with continued symptoms.

I love going to the Cleveland Clinic Twinsburg Family Healthand Surgery Center. I use their pharmacy for all of my medication refills. I see my ophthalmologist and physical therapist. The people that greet you when you walk in are great. They have Valet Service and those young men are nice and courteous.

My wife was in the surgery center here today. The staff was efficient and professional from checking in to nurses, and doctors. Another note (and this is BIG)…the facility’s cleanliness was outstanding! Kudos to those with that charge! Keep up the great work!!

I normally do not give reviews bad or good but this visit today in radiology with the staff has made me give a side eye to how PATIENTS/PEOPLE are looked at or even treated. I was there for an appointment and was called within 2 minutes of sitting down(wonderful and I loved that) the nurse/radiology tech or whatever her title may have been, called me, never said good morning or even offered her name. Prior to her calling me, another lady was called for that area (not sure what her procedure was for) and the nurse/tech greeted her with a smile and said her name and offered a good morning. My nurse/radiology tech didn’t even give a common courtesy smile to say the least. I don’t expect to be greeted with flowers or boxes of chocolate but a sense of a simple hello would calm a fear that someone may feel walking into this type of an appointment. When my procedure was finished, I wasn’t told or advised, “you’re finished now” I was told “you can get your stuff, and a Dr will read your results and you will hear someone in 2-3 days” and escorted to a door and told to go down the hall and exit out the door. It would be nice to just be treated as a person and not just a number of the day. Do better CC