Cleveland Clinic Strongsville Family Health and Surgery Center

I made an appointment on 12/19 with a Scheduler who sounded like I just woke him up from a late-afternoon Friday nap. The Cleveland Clinic needs to get their people back in the office and stop this “work from home” nonsense. I explained to him why I needed an appointment, and even though he reviewed the order, he absentmindedly and uncaringly set up an appointment on 1/5 with a P.A. in Strongsville. On the morning of the appointment, I get a cold MyChart message from a nurse in the P.A.’s office informing me that I need a NEW appointment with an MD, and that the appointment with the P.A. is canceled. It took them 2 weeks to figure that out?! Unbelievable! I then get a call from another Scheduler who lied about the reason for the need for me to make another appointment - she said it was due to a change in the physician’s schedule. She also complained about trying to contact me earlier in the day, but getting disconnected. I told her that, when she called, I was in a gym with poor cell phone coverage, and she got a bit huffy. She then proceeded to give me days that were open and available for my NEW appointment. Astonishingly, she made an appointment with another P.A. at another Cleveland Clinic location. If I hadn’t asked her to confirm that the new appointment was indeed with an MD, I would have had to go through this cluster again. So, she set up an appointment with an MD, at another location. I confirmed it in MyChart. You can’t make this stuff up, and it’s obvious why the care at the Cleveland Clinic is on the decline, as is their reputation… As an aside, why do they not allow patients to reply to their MyChart emails? 🤔

I went for a first appointment for on/gyn and seen Ms. Cohn. I explained to her I was having RLQ pain in my abdomen. She palpated and I winced at a point and she asked when I got pain and how it was affecting me. She said we will get you an abdominal ultrasound to check for endometriosis m. Also a transvaginal ultrasound. I went for for both and I did ask the ultrasound tech if the abdominal ultrasound will for sure rule out endometriosis. She said I’m NOT checking g for that! I’m just checking your ovaries, fallopian tubes and uterus which could have been achieved with the transvaginal ultrasound. All the Cheif Complaint about my pain went right out the window! SO 2 ultrasounds paid for went right out the window and nothing to show about a diagnosis for my Cheif Complaint! What a joke! Needless test and no diagnosis, just come back for a follow up! I WILL never go there again for anything!!! This was a waste of my time!!! Update here 07/17/26. Got my bill for New patient specialist $1768.00????? How is this even possible plus a facility fee $668.00? Two ultrasounds fir the same views (2 tests to check same organs) that could of been accomplished with 1 ultrasound! STAY AWAY from CCF! All about profit and over charging!!!! Find an independent doctor r we the his own office NOT in a hospital building!!!!

I scheduled a routine mammogram at this Strongsville location and, like a responsible adult, called ahead to confirm that bringing my service dog would be allowed. I was told yes—because, of course, that’s the law. Fast forward to the appointment, where the technician immediately decided to audition for “Most Creative Misinterpretation of the ADA.” Her main concern? That I might faint during my mammogram and so I can’t tie my dog to a chair. I’ve had around 20 mammograms and have never even felt lightheaded, so this felt like a very specific fantasy scenario she had fully committed to. If we’re making up unlikely medical events, should we also plan for a meteor strike mid-exam? She then added that she might “trip over him.” My dog, meanwhile, was calm, trained, and doing less moving than most of the staff. At that point it became clear the only thing in danger of falling was the logic of the conversation. Then came the supervisor, who escalated things with the confidence of someone who clearly had no intention of solving the problem. Instead of clarifying policy, the solution offered was essentially, “maybe we just cancel your appointment,” which is a bold approach to healthcare but give the powerless some power (especially in female dominated work environments and I say this has a woman) and see how well that works out. For a system as large and well-funded as Cleveland Clinic, the lack of basic training here is almost impressive. Service animals are not a niche concept. This isn’t advanced policy—it’s day one, baseline, federally protected stuff. But when you operate like a monopoly, I guess you can afford to let common sense quietly exit the building. Cleveland is the armpit of the world for so many reasons. If nothing else, this visit was educational: not about my health, but about how quickly a routine appointment can turn into a masterclass in confusion, improvisation, and misplaced authority.

I went to the eye clinic on September 22 at 12:20 PM. The female receptionist at the front desk on the right side when you walk into the second floor was very rude. She asked why I didn’t check in at the kiosk downstairs. I told her I’ve been here several times and always checked in at the front desk before. Then she asked for my name in a rude tone. I had a $35 copay. She asked if I wanted to pay cash or card, so I said cash. After taking my cash, she told me they won’t accept cash anymore in the future. Why not tell me that before asking how I wanted to pay? I would have just used my card. The whole interaction was frustrating and unnecessary. I’ve been here before and never had an experience like this.

I underwent Outpatient surgery here and the kind and caring professionals made my experience extremely reassuring and comfortable. Within the last 6 weeks I've undergone 2 procedures that went very well all around. Im glad I was given to the fine health care professionals there who were above anyone's expectations. Thankful and grateful to all of you there .