Cleveland Clinic Fertility Care — Middleburg Heights Family Health Center

Went in for a mammogram. I already don’t want to be here, but the Pro-booby docs keep pushing it. The tech made me feel like I was doing everything wrong, my fault my breasts are dense, it’s only ten minutes of pain she said. It took everything out of me not to walk out. I am in charge of MY care. It’s not my fault these machines literally suck. I said my skin is being stretched by my ribs, it hurts. Didn’t try to adjust my position. It’s YOUR job to make me feel comfortable and if you can’t, then you need to learn from an experienced tech. Stay away from here. Also, the lab is all the way in the far back of the building so if you have issues walking I suggest you get care elsewhere or ask for a wheelchair if they offer those. The parking lot is congested. Almost got hit trying to leave.

We started coming to this site for the outpatient lab for our 3 year old son. He has to get monthly labs and the phlebotomists here are all remarkable! The front desk staff on the other hand is not. We walked in and stood in line and everyone working a desk looked at us and continued to call other people. Not one person decided to take 2 seconds to tell us the line for labs was at a different location. Our son waited for 45 minutes for labs, even after his name was taken off the board for 10 minutes. The front desk staff was just chatting about face cream and acted annoyed we had even asked. We are stuck going to this outpatient lab because they are close by and incredible at pediatrics, but the front desk staff needs to be re-trained. They refuse to allow our son's transplant hosptial to fax orders for labs and we are unable to make a lab appointment even with a MyChart account because we don't have providers through Cleveland Clinic. So if you have a kiddo, this is a great lab, but expect to wait an hour because the front desk staff can't be bothered to do anything in a timely manner.

I went to the lab yesterday to get my first trimester bloodwork and NIPT done. The woman who took my blood was absolutely amazing! I tend to faint getting blood draws and she was so kind, took me to a chair that reclines all the way back, talked me through it, and I didn’t even feel the needle go in! She made the experience so much less scary, and I didn’t faint for the first time! An experience like that makes all the difference for those of us with needle phobias, and I’ll definitely be returning here for all of my bloodwork in the future.

Please this security officer on Tuesday October 7, 2026 is DISGUSTING! She/he is coughing, sniffling, eating all without regard to the patients and visitors. She/he is representing the Clinic and is doing a horrible job. On her phone and no awareness of who is entering the facilities. She/he should wear a mask and stop eating a full buffet.

I come here regularly to have Bolivar drawn. The phlebotomists are all extremely friendly and very professional. Great location, and close to home.