Chesapeake Urology Silver Spring

This is far and away the worst medical practice I have ever dealt with. I was expecting an email/phone call for a virtual visit with my doctor and never received either. Called the office the next day and they said it was cancelled, I was never notified of the cancellation. They constantly don't see patients on time, I have waited at least 45 - 75 minutes before I see the doctor. I once asked why they run so late and the doctor told me to bring a book next time. Do not under any circumstance use this office.

Absolutely terrible experience. I had a 5–7 minute cystoscopy, and immediately afterward I was told I owed about $1,000. When I asked for a breakdown of the charges, the front desk refused and said they couldn’t provide one. They just told me to wait for a bill in the mail. The billing department is even worse. I waited on hold for almost 1 hour and 30 minutes, and no one answered. That’s completely unacceptable. If you’re going to charge patients that much money, the least you can do is explain the charges and answer the phone. This level of customer service is unacceptable, and the entire billing process is frustrating and unprofessional.