Chesapeake Urology Bethesda Champlain Building

Dr. Isaccson and Dr. Herren are FANTASTIC. Unfortunately the office is a complete disaster. Communication is horrendous. Too much to go into here but suffice it to say we will be looking for a new urologist for my brother (who has autism). This should say it all because finding a Dr. who is as skilled and patient with him as Dr. Isaacson is will be a challenge but we simply can't deal with the office anymore.

A Very Disappointing and Distressing Experience My experience with this urologist was extremely disappointing and distressing. I felt that my surgery was not adequately prepared for, and I was left dealing with the physical and emotional consequences. The doctor proceeded with surgery based on a CT scan that was already two years old. After I underwent general anesthesia, I experienced vomiting and significant blood loss, only to be told that the stone could not be removed because it was impacted. The procedure was not completed, and I had to go through the ordeal of anesthesia and its complications without the intended result. What made the experience even more frustrating was the lack of follow-up care. After the procedure, I repeatedly called the office because I needed a new CT scan and further treatment to address the stent. Despite my many calls, the office did not take timely action to obtain the necessary insurance preauthorization. I was experiencing severe cramping and could not wait another two weeks for the insurance approval process. I ultimately had to pay out of pocket for the CT scan because I needed answers and relief from my symptoms. I expected better preparation, communication, and follow-up care from a specialist. Instead, I felt abandoned after the procedure and had to take matters into my own hands to get the necessary testing. Based on my personal experience, I was deeply disappointed with the care I received, the lack of communication, and the delays in arranging my follow-up treatment. I hope the doctor and office take these concerns seriously so that other patients do not have to experience the same frustration.