Central Maine OBGYN — Lewiston

I am not the kind of person to leave reviews, I’ve been to many restaurants I’d love to leave a 5 star, and I’ve been to many I’d give 1, but I never take the time to do so. However after my experience with CMMC, I feel obligated to share my experience, hopefully to impose any sort of change, but more so to warn people before they choose this place in the future. My girlfriend is currently expecting a baby girl due in November, our first child, so hospitals and OBGYNs are all new to us. As you can imagine, we have many questions, and I have never felt more ignored and unresolved in my life. At first we thought they were okay, appointments always started right on time, never late or cancelled, but that’s about the extent of the positives for us. Our first ultrasound was nothing like we imagined, my partner had a list of questions a mile long and the ultrasound tech was unwilling to hardly communicate at all, let alone answer questions. Fast forward to meeting our midwife, and she was very much okay. Nothing negative, really pleasant to be around, but she unfortunately doesn’t get full communication with us, because everything on the portal runs through the main office and of course the front desk is useless. The biggest issue we’ve had is communication. Getting ahold of the front desk is 50/50 at best, let alone getting a nurse on the line in times of need. My partner had some unusual bleeding just into our second trimester, and when we called at 10:00 at night, there was nobody to talk to. It only got worse when we went to the ER and sat in a waiting room for 5 hours, just for them to eventually say everything was okay, with no explanation as to why or how she bled like she did. The first doctor to look at her was the opposite of sympathetic, telling her bluntly that this was a threatened abortion and she had a 50% chance to lose the baby, mind you this was before any test, ultrasound or blood work. And speaking of bloodwork, we had taken her blood early on in this process, and when the results came in, the front desk told her, “they’re locked in the old portal, we changed software and there’s no way for you to access the results” information that ended up being false after talking to an actual nurse. Overall I’d describe the front desk as lazy, choosing when and when not to answer the phone, and not having someone available 24/7 for questions or actual emergency concerns is ridiculous. We switched to mercy midwives in Portland and got more information in our first 30 minute appointment than we got in 18 weeks at CM. I’m sure other people have had better experiences, but for us, I couldn’t warn people enough to look elsewhere.

Fabulous experience so far - the reception staff are prompt and efficient, the nurses are kind and thorough. And the CNM I’ve seen (Addison Bryant) was thorough and thoughtful. I look forward to continuing care with her. This office came highly recommended by a friend who delivered through this office and said it was a wonderful experience. So far, my experience follows this as well.