Brandywine Urology – Middletown

Dr. Thomas Desperito, was very understanding, professional and patient with me. He also answered any questions that arose that I had and he also made my visit very comfortable. The receptionists were also very friendly, understanding professional and patient with me, which I really appreciate because at times I can misread things and have a hard time comprehending things, especially after a 12 to16 hour day at my job. I would recommend this place of business to anyone that has an issue or concern with “discoloration” or anything of that sort. Dr. Desperito assured me that everything was ok with me, however he also scheduled a follow up appointment in a year to touch bases with me and to make sure all is still well, which I thought was a very nice, awesome and professional nice gesture.

I am writing to formally express my frustration regarding a significant scheduling error that occurred with my appointment today, May 12, at 8:00 AM. My records originally indicated that my appointment was scheduled for the Middletown location. However, I received an automated system notification stating that my appointment was actually in New Castle. Relying on the accuracy of your automated services, I rerouted my travel to the New Castle office. Upon arrival, I was informed that my appointment was, in fact, in Middletown. This lack of coordination between your automated systems and your actual scheduling has caused me extreme inconvenience. I specifically requested time off from my workplace to attend this appointment, and as a result of this error, I was unable to be seen at all. This represents not only a loss of personal time but a professional disruption that could have been avoided with accurate communication. I value the services provided by your office, but I expect a higher level of reliability regarding scheduling. I would appreciate it if someone could contact me to reschedule this appointment at a time that minimizes further disruption to my work schedule and to ensure that my records are corrected to prevent this from happening again. I look forward to your prompt response and a resolution to this matter.