Audubon Fertility

Bryan Segers

☆☆☆☆☆1.0· in the last week

Verified

*** UPDATE*** and it gets worse... A representative from Audobon called to discuss our experience. She made it worse. She literally told us they were more concerned about getting in trouble with the state, than our care. To which i replied why didn't you communicate that with us. She kept apologizing for what they did wrong but offered no next steps, nothing to attempt to make us whole, just weak apologies with no back up. The entire call was a waste of time. The representative was more concerned about reiterating that the physical inspection of our bodies was justified... Literally the least of my concerns. their egg retrieval protocols are wrong, that was our primary issue. Straight or Gay I would NOT use this firm, and if you have any questions about Male fertility... NOT your firm either... I wish i could give negative stars. We currently have an email into them that has gone unanswered for 2 weeks now.... Unfortunately, our experience with Audubon Fertility started well but quickly began to unravel. After our egg donor had her AMH and AFC tests, I repeatedly asked the clinic for the results. The clinic told me over the phone, “the results are fine,” but would not provide specifics. As paying clients, we were entitled to see these results, and it was frustrating that they withheld them for so long. When we finally received the test results, it was too late to make any changes to our plans. Upon consulting other clinics, we learned that our egg donor likely didn’t have enough time between stopping birth control and undergoing the egg retrieval. Audubon’s lack of transparency limited our ability to make an informed decision. Things continued to go wrong. When it came time for genetic testing, the clinic made a significant mistake. They filled out the paperwork as though our egg donor was anonymous, which meant we couldn’t obtain the combined genetic report from MYRIAD. While this mistake might seem small, it was just one of several errors made by Audubon throughout the process. The next issue arose when it was time for sperm collection. Months before our appointment, I asked what we needed to do to prepare. I was told, “nothing, you’re fine.” However, we later discovered we should have been taking vitamins to improve sperm quality, which Audubon never mentioned. While I could have researched this myself, I trusted the clinic’s guidance, which turned out to be a mistake. When we arrived for the physical examination, we were told we had to undress and undergo a full check, including a visual inspection of our genitals and feet. When I questioned this, the nurse explained it was an FDA requirement. I reached out to several friends who had been through surrogacy, both gay and straight, and none of them had been required to do this. I can't help but feel this extra step was due to the fact that we are a gay couple. The final straw was the egg retrieval process. Audubon scheduled the retrieval for a Monday, but we later learned that egg retrievals should be timed based on AMH levels, usually 34 to 36 hours after the trigger shot. When I asked the clinic how they managed to schedule the retrieval without monitoring AMH levels properly, the patient liaison said, “We schedule retrieval early in the 36-hour window.” This led to a high number of immature eggs being retrieved. After consulting two other clinics with exact dates and times, both agreed that the eggs had been retrieved too early. Overall, I feel that Audubon Fertility did not prioritize us as clients, and we ended up wasting both our time and money. We didn’t get many mature eggs, and unfortunately, our egg donor didn’t either. If you are part of the LGBT community and considering surrogacy, I strongly encourage you to look elsewhere. I genuinely believe that other clinics will provide better care, transparency, and respect for your time and resources.

Kellie S

☆☆☆☆☆5.0· a month ago

Verified

I started IVF in Novemeber of 2023, in February 2024 I did my embryos transfer. And by October 2024 I had a beautiful baby boy. I highly recommend Dr. Wells. The nurses were pleasant and answered all my questions and the process was thoroughly explained.

B Z

☆☆☆☆☆5.0· a month ago

Verified

I went here as a second opinion after having a very negative experience at another local clinic. Due to my previous negative experience elsewhere, I initially went in with my guard very high and ready to heavily advocate for myself. I was stressed before I even stepped foot inside the building for my consult. Thankfully, all of that stress was for nothing. I had the most amazing experience here. Dr. Wells and her staff are extremely kind and take the time to listen. I felt as if everyone treated me as if I were their own family member and that they were truly rooting for my success. I am currently pregnant via first round of IVF and am beyond thankful to Dr. Wells and her crew for their wisdom and compassion.

Sarah Samuel

☆☆☆☆☆5.0· 2 months ago

Verified

Dr. Wells and her amazing staff are to be credited for our beautiful family. From the first appointment to the last, we were cared for with compassion and expertise. No question was ever too small to ask-every person on the team was wonderful to interact with. We are so thankful that they were a part of our journey.

Linzy Burke

☆☆☆☆☆5.0· 6 months ago

Verified

Absolutely wonderful staff who have made me feel so important! I honestly feel attached to them because of how kind they have always treated me! It’s an all women’s clinic and every single member of the staff are sweet and welcoming. Dr Ulrich and Dr Wells are amazing, honest and truly care about their patients. I love Audubon!