Arizona Center for Reproductive Endocrinology and Infertility

Ali Freeman

☆☆☆☆☆5.0· 6 months ago

Verified

I really loved this clinic I felt cared about . The staff was wonderful and supportive Dr Gelety did my endometriosis surgery and I got pregnant shortly after After 5 years of trying most on our own a year and half through clinic I got pregnant via ivf My son is happy and healthy and my husband and I are so so happy our family finally has a little one If we choose to have another we will be going back here

Teri Rusnak

☆☆☆☆☆1.0· 8 months ago

Verified

Consider going somewhere else. They have huge billing, safety and customer service issues: 1) Over the course of 4 months, no one ever took a single set of vital signs. 2) Despite putting me on a medication that affected my weight, they never once weighed me in office, and when I asked to be weighed, Dr. Gelety said they do not have a scale. 3) Dr. Gelety talked over me and my husband in our initial consultation, and then in subsequent visits, he was making statements and suggested taking steps that made it clear he did not remember who I was or what my care plan was. 4) I was in touch with Savannah via email most of the time, and then when I needed a time-sensitive medical refill, she did not respond for days. She blamed me for the delay because I put her name in my email. She said no one else in the office can handle her patient messages while she's out because of HIPPA. As a nurse, I know this isn't true; when you are out of the office, you must have someone cover your inbox, so that there is continuity of care and so that patients have access to the things they need. Healthcare shouldn't stop because you are on vacation or sick. 5) When I asked one of the staff for a medical reason why the medication was making me feel so ill and causing such sharp pain, she responded by saying, "It makes your ovaries go crazy", or something to that effect. It was an unsatisfactory, unsettling, and non-medical response. 6) I was emailing them mostly because every time I tried calling, they would put me on hold, and after 5 or 10 minutes, I'd give up. No one ever came back on the line to help me. The receptionist was rude to me when I complained about it. 7) The billing lady Richelle would not believe me when I told her what my primary insurance is, and that the reason why they couldn't get paid was because they were out of compliance with my insurance company. I argued with her over weeks about this, and she was still submitting claims to an insurance company that I have no coverage with. When the claims were rejected, she threatened to bill me out of pocket, which caused me a great deal of stress, as this would have been a terrifying financial burden, and unnecessary, because I DO have insurance. 8) Once she rectified her end, the bill given to me was incorrect; they tried charging me $115 over what I actually owed them. 9) After getting off the medication they prescribed, my cycles have not been the same. I do not have any hard evidence, but I do believe the medication harmed my fertility, and I have less of a chance of conceiving now, than before I began seeing Dr. Gelety. 10) Neither Dr. Gelety nor his staff educated me about the medication they prescribed or its side effects. No handouts, no education sit downs with the doctor or staff. I began taking it, and when I began to feel ill have problems, I did all my own research in order to figure out what was going on. Very disappointed with this place, and it was very disruptive to my health and life.

Kendra Galanek

☆☆☆☆☆5.0· a year ago

Verified

We used Dr Gelety in 2016 and will forever be grateful for our bundle of joy who is now 6. We transferred from another doctor where we had no success and felt a lack of caring from the previous doctor. The staff is nice and were able to get us in quickly when needed. If we ever decide to do IVF again we would definitely return here!

Cynthia Navarro

☆☆☆☆☆5.0· a year ago

Verified

Forever thankful with Dr. Gelety, after struggling for 13 years to have a baby I finally had my rainbow baby. I had given up hope of ever having a baby but thanks to a friend who recommended I go to Dr. Gelety my dream finally became a reality. Dr. Gelety really went into details of treatments and what procedures were available at his clinic. I really liked that we tried the natural way first and if nothing happened then we would go into other treatments. My daughter is now 5 years old and I'm so happy I went to Dr. Gelety. His staff is wonderful and make sure to answer any questions you may have. Thank you Dr. Gelety and staff! Never give up on trying for baby it's worth it.

Candace Morgan Trujillo

☆☆☆☆☆5.0· a year ago

Verified

We are just so grateful we found Dr. Gelety and the wonderful staff here. From the very beginning when we made our initial appointment, they were very honest with the costs and there were no financial surprises whatsoever. We were treated with such kindness and care not only by Dr. Gelety but by the staff as well, every step of the way. Dr. Gelety is fast paced but I truly feel it's his way of making sure he can help as many people as possible. We never had to wait more than a few minutes for any appointment and never had a question go unanswered. We are through our first trimester now and sadly had to get a new OB but Dr. Gelety and his staff will certainly be missed.