The Centre for Reproductive Medicine

WSSIV

☆☆☆☆☆1.0· 2 months ago

Verified

Worst run clinic of any kind I've seen. Front desk is clueless. Finance team doesn't even produce itemized receipts. They deny access to lab results. Multiple days and calls to get someone on the phone. Terrible customer service. Only thing this place is good for is access to meds and monitoring. Absolutely terrible business!

Tori M. Stowick

☆☆☆☆☆1.0· a year ago

Verified

If you're looking for a caring team that treats you like family.....GO SOMEWHERE ELSE. If you're looking for a team that communicates regularly.....GO SOMEWHERE ELSE. If you're looking for quality information regarding the financial aspect of IVF.....GO SOMEWHERE ELSE. I followed my IVF doctor, Dr. Phy, to this clinic specifically so I could work with her. During my team dealing with FST, I was not only less than impressed and constantly discouraged, but it actually resulted in us ceasing our endeavors into IVF. While I was supposed to have started my round of IVF on April 1st, it was lack of communication, dropped responsibilities on FST's part and flat out rudeness that ended up with us not being able to start our round on April 1st as planned. We knew we had an April 1st estimated start date so I started reaching out to them in November 2023 to ensure we had everything we needed in place. My husband's company was providing us with $20,000 of IVF coverage, which we knew was a blessing. I worked to get all of my medical records over to FST in late November and kept asking what the next steps were. They either flat out didn't respond or kept telling me "well, that's in April, we'll worry about it then". In late January 2024, an authorization form was to be filed with the insurance company to get our out of pocket amount. I heard NOTHING from January until March when I notified them of my period start date. They gave me an IVF round schedule and then I got a frantic call from their finance team. The authorization was NEVER filed and it takes 15 to 20 business days to get an authorization to go through. BONUS: I wouldn't have my out of pocket amount until the authorization was final. That would've left us with only a couple of days to come up with anywhere from $2,000 to $4,000 due by April 1st or we wouldn't be able to start. I don't know about most of you, but pulling $4,000 out of thin air in a matter of days isn't possible for us. I immediately asked for a payment plan....they don't do those. I called and got plenty of what we needed approved via Care Credit.....they don't take that. I did everything I could to make it happen and there was no flexibility even though they dropped the ball in multiple areas. The finance manager that I had spoken with in January wrote an email to me placing blame on me for not being financially prepared when she gave me an "approximate" amount that we would owe and then told me that I knew from the beginning they weren't going to file the authorization form. In mid-March, I did get a phone call from their office saying we couldn't go any further because they didn't have my medical records. After actually looking at my file, they were then able to see my 300 pages of medical records that were sent to them on November 29th. I repeatedly asked to speak to a director. I still haven't heard from one. I did hear from one of their staff members who said she'd immediately look into it and get back to me....that was 3 weeks ago and I've heard absolutely nothing. From day one, it has been an absolute nightmare. The ONLY two people that have shown any compassion are Nikki and one other individual. Otherwise, I've called countless times and sat on hold for 20 or 30 minutes only to be pushed to a voicemail. Sometimes I wouldn't even be able to leave a message. I wish I could tell more people to stay far, far away from FST. It was one of the worst experiences I could've ever had with a doctor's office/clinic that is supposed to be about caring, nurturing and tending to their patients as they go through an already difficult path (that of infertility). I did not want to go to the length of posting a review, but I was left no choice when their clinic showed such a severe lack of care and attention to me as a patient.

Mamabear21 trip

☆☆☆☆☆2.0· a year ago

Verified

We didn't have the best experience with Dr. Dorsett. We never got anywhere. I always left her office crying because I was so disappointed. I switched over to Dr jennifer phy and I've never had a bad experience with her. My very first appointment I left and felt happy and hopeful. We came up with a game plan right away.

Madelyn Kuches

☆☆☆☆☆1.0· 2 years ago

Verified

Have been to this location a couple time while in the area. This location is the most unorganized, hateful and slowest clinic I have ever been to. Appointment was at 9 showed up at 8:50 and as I write this while still waiting in the waiting room at 10:00 as other people who have came in after me as gone in before me. Maybe because Dr. Dorsett isn’t my doctor she wants to see her patients first?? I am at wits in with FST period. Frisco and Dallas locations are much more friendlier much faster most of the time. Dr Skora and the financial manager Deborah is why I have stuck around….

Lisa Hisaw

☆☆☆☆☆5.0· 5 years ago

Verified

We appreciate Dr. Dorsett and all of her office team for everything they did for us to give us our blessings. Dr. Dorsett is very knowledgable and it's clear that she truly loves the work that she does. She is straightforward with you and tells you exactly what her thoughts are which was comforting for us since this was such a new experience for us. Her office team all made us feel like family and made the struggle with infertility so much easier to go through. We cannot say enough good things about this office and highly reccomend Dr. Dorsett to anyone else who is struggling to conceive.