St. Charles Center for Women’s Health — Redmond

I had an IUD placed here, thinking a women's clinic should have more experience and more caring about the pain management and more experience than my regular doctor. I called in advance to see if there was anything they could give me before the procedure to help with my anxiety or pain, they said no and told me to take 4 ibuprofen (which is wildly ineffective for this). When I was at the appointment, she asked me if I was nervous bc my blood pressure was off the charts and I was shaking and tearing up. I said yes, noted my prior experience, and asked if there was anything they could give me for it. They said no, unless I wanted to come back for another appointment. My husband and I had already taken off work for this appointment (that I had to make over a month in advance for the first appointment) and that option wasn't given to me over the phone, so I went on with the procedure bc I was there and wanted to get it over with. They didn't give ANY topical for the procedure, they cut my strings too short, and they left the room while I was crying on the table and never checked on me again. It was awful. This was about a year and a half ago and I haven't been able to put my experience in to words until now because I felt so traumatized. Do not go here for an IUD. Save yourself pain and go get empathy and real healthcare from Planned Parenthood.

Completely went down hill. Dr promised to keep tests uncontrol then left the country? Can't get another appointment. They want a nurse to preform tests and paps instead of an OBGYN. Told me they were full and call back months later and I did. Still no appointment is available. I've been using them many many years. Customer service was also rude.

They have refused to see me or book me an appointment for a replacement IUD, saying they replaced 3 years ago however they did NOT and I've been operating on a 10 year expired IUD. Ive tried to call multiple times in the last year or more and they are now saying I'm a new patient wince its been more than 3 years, customer service or rude and uninterested in helping me. I am shocked that they made a huge mistake in coding my last visit as a iud replacement even though it was NOT, their records are incorrect and now they are unwilling to help me! I would imagine there would be legal implications if I was to have an unplanned pregnancy or other medical issues for an old and expired iud hanging out.

I’ve been once so far and the nurses and front desk ladies were SOOOO KIND and compassionate, And the behaviorist was thoughtful, helpful, and provided me with many outlets of support. Unfortunately, the ultrasound tech was extremely unprofessional. She didn’t even look at me. She let me hear the heart beat, for not even a second. I told her the last time I was pregnant I couldn’t hear the heartbeat because there wasn’t one. So it was important that I heard it. And she didn’t care. The photos were horrible, she didn’t care about having photos where you could tell there’s a little being in me, that I want to see and love. There was a cyst I noticed in the reports, and she didn’t tell me she saw any abnormalities. When she was done, she just tossed the photos on my knee like it wasn’t important. Her name was Mallory. This experience is one of the most important parts to me. And she acted like I was just a nuisance to her. I cried the rest of my appointment. Updated: theyve resolved the issues!

Dr. Montana and her assistant made me feel so at ease during a procedure I recently had. What could have been a painful and awkward experience, made me feel like I was talking with friends and laughing through it. I actually enjoyed what I learned from the experience. Dr. Doyon is great too. She allowed me to get much needed tests done to better understand my health. I’m thankful for this clinic and the ability to get in to see doctors in a timely fashion.