Adventist Health Women’s Health — The Dalles

Dr Bump was excellent. She explained my options moving forward, took time to explain the pros & cons as they related to my options for care. Then left the decision up to me. Asked me questions and allowed me to answer freely without interruption. I felt listened to & informed. I really liked the care I received from Dr Bump.

I like that I can get into appointment soon within a couple of weeks and can get my labs done right away. And my PA gets back with results. Also she takes time for all my questions! Happy to have a women’s clinic here in The Dalles for first time in many years!

I have had really comfortable visits with all the staff there. Emily is awesome. She is complete and knowledgeable. My questions always get answered. She always looks out for me.

I recently moved to The Dalles and contacted this office to establish long-term preventative care and address a specific health concern. Due to my gynecological issue, I was scheduled for a care appointment with Dr. Marchesani rather than waiting for a standard establishing appointment. Now, I assumed that an OBGYN office would be equipped to accommodate new mothers with strollers; however, I found the narrow hall and exam rooms to be quite limiting, especially for individuals with disabilities. I arrived 15 minutes early to fill out paperwork but ended up waiting an additional 20 minutes past my appointment time due to delays in the office. The nurse also had me remove my flip flops for height measurement, which I found unusual and outdated. During my triage, the nurse seemed to already know the answers to her questions, often responding with, "Yeah, it's right here in your chart," which made me feel like she wasn’t genuinely interested in my answers or that I was wasting my breath going into detail. After discussing my concerns, she commented something along the lines of, "I don't know what Dr. Marchesani is going to want to do with you. Let me ask him," and I was left waiting another 10-15 minutes. When Dr. Marchesani came in, he introduced himself as a fill-in OB doctor and mentioned he doesn't specialize in "gynecology part", which raised questions about why I was booked with him in the first place. His bedside manner left much to be desired; I felt he was more focused on laughing at his own jokes than listening to my serious concerns about family cancer history and the pain I was experiencing. It seemed he was waiting for me to finish so he could tell me that this wasn't really his bag, almost downplaying it and making me feel like a hypochondriac. He ultimately dismissed my concerns, suggesting I should skip any testing and just find a pelvic physical therapist in Portland since it’s only a 1 hour and 15-minute drive away. It felt as though he was unwilling to provide me with care, suggesting that my visit was a waste of his time. He recommended another doctor in the office who has a practice in Portland but also subs here in The Dalles. I guess all doctors are just subbing here in The Dalles. When I expressed interest in going ahead and scheduling with her, he hesitated, mentioning that she recently had a baby and her availability was uncertain, all while implying that he was hearing that I wasn’t genuinely interested in pursuing establishing care. I felt dismissed and condescended to during the entire interaction, but I guess "he's the doctor volunteering his time and education" so I should be grateful. In the end, I pleaded for a culture test, which he reluctantly agreed to. However, the nonchalant message he sent through my chart—stating, "FYI, you are good"—further highlighted his lack of concern (or G.A.S). In my previous experience (15 years on the East Coast), the medical field has treated my concerns about cancers, pain, or infections with utmost seriousness, and this appointment left me feeling discouraged by American Healthcare. I hope I don’t have any serious health issues because I am not confident in receiving proper care in this area.

They got me right into see Emily Peterson the same day. Emily had test done to see what was causing my fever for so long. She did everything with great care and concern! I appreciate her as my Primary care provider!