Chesapeake Urology Annapolis

I HAD A HORRIBLE EXPERIENCE! PLEASE READ BEFORE CHOOSING CHESAPEAKE UROLOGY I debated sharing this because it’s deeply personal, but I believe other patients deserve to know what happened to me. I went to Chesapeake Urology for catheter training during a very vulnerable medical situation, expecting basic care, professionalism, and dignity. Instead, I experienced something that left me feeling humiliated and unsafe. During the procedure, I was exposed and extremely vulnerable while staff attempted to locate my urethra. A second employee was brought in to assist, and I was repeatedly poked with long fingernails during the process. It was painful, but more than that….it was deeply embarrassing and distressing in a moment where I had no ability to protect myself. There was also a comment made that I found inappropriate and upsetting given the situation. This was not a “bad experience” in the ordinary sense. This was an intimate medical procedure where I was fully dependent on the professionalism and care of the staff and I left feeling violated, humiliated, and emotionally shaken. I reported the incident to management. I was told the fingernail issue was addressed, which I appreciated. I also spoke with risk management, but ultimately I was brushed under the rug. What hurt most was not just the experience itself, but feeling as though it was minimized afterward. I wasn’t looking for money….I was looking for acknowledgment that what happened to me mattered. I am sharing this because patients deserve informed choices. If you are considering this practice, especially for sensitive procedures, please advocate for yourself, ask questions, and know you have the right to stop any procedure where you feel uncomfortable. We are not just patients—we are people placing enormous trust in our providers. That trust should always be treated with care and respect. I hope no one else has an experience like mine!!!

Impossible to get in touch with their outside billing department unless you’re willing to wait on hold 15 hours, and impossible to get in contact with anyone at the actual location. They use an outside call center for appointments and patient questions and no one there has any idea what they’re doing. Simply terrible customer service.