Shady Grove Fertility — Hagerstown

This has been one of the most difficult experiences I had ever had. We have had issues since the beginning of our time here with this company. I first had a call with the Hagerstown office, which is just a remote office and does not offer any actual procedures at this time and the doctor was kind and we felt confident in moving forward. My first in office visit was in Frederick. I cannot say enough good things about the CRNP, Milka, and my initial correspondence rep Julie. Those women are wonderful, they are very kind, helpful, considerate people. After a few of the initial procedures we were looking forward to getting into the process of IVF injections and egg retrieval. After almost 6 months of visiting this company, I am told that my BMI was too high for them to do sedation and it needed to be under 40. Mind you, my weight was the same since we started visiting so I'm not sure why it took so long to communicate that to me. They then advertised a new GLP-1 program and the medication would not be covered under insurance, which was understandable. It was not until 1 minute before my visit that they told me the nurse consultations for GLP-1 were not covered either and the visits, follow up, and medication for it would all be out of pocket. I told them to cancel my appointment. I have been struggling with them billing things incorrectly for a year now. I have been following up with the SGF team and my insurance, however the claims team at SGF does not seem to understand how to process things correctly. My insurance ended up processing multiple duplicate claims and SGF kept telling me they were all "pending". I submitted my EOBs to SGF several times. It's currently 3/25/26 and I STILL have no resolution for a service that was rendered on 3/17/25. They can't seem to bill it correctly. After experiencing another issue with them overcharging me for a procedure at the Rockville location by nearly $600 and then taking over 3 months to refund it, it's impossible to trust what they're actually billing. They have completely soured this entire experience for us and made it difficult from every angle possible. We will absolutely not be going back to this place again and I would encourage others to check other options as well if you plan on using insurance. This is so messed up. We literally just wanted a baby after my husband finished his chemo for cancer.

This is my first and only experience with fertility treatment and I'm so pleased my OB recommended I go to Shady Grove for help. Everyone we've had the pleasure of meeting through this process so far has been so kind, understanding, and patient. I couldn't recommend them enough!