Naugatuck Valley Women’s Health Specialists — Watertown

The doctors are nice but the woman who answers the phone and makes the appointments is extremely rude. She talks down to you like you’re stupid and has an attitude. If you’re going to work in customer service and also be talking to pregnant women, have some compassion and kindness. Both interactions I’ve had with this lady have ultimately made me move providers for my pregnancy.

Just got off the phone with someone on a power trip at the front desk named Mara, and honestly… I’ve rarely encountered someone so aggressively condescending in a role that requires nothing more than basic professionalism. All I did was call to book an appointment. That’s it. Instead of simply doing her job, she launched straight into a smug, patronizing lecture, questioning why my last appt was February 20th and telling me I should have known better because this is my third child. The audacity was unreal. This is my first pregnancy in CT, and where I’m from in Europe, it’s not unusual for appointments to be more spaced out. Ma’am, I’m not the medical professional here. That’s exactly why I’m calling your office. Patients rely on you to guide scheduling and timelines, not to be scolded for not following a system that was never clearly communicated or followed up on. Not that it should even matter- I’m not calling to be reprimanded like a child, I’m calling to schedule an appointment. I calmly tried to explain I’d been away for a month (another reason for the delayed follow up on my end) and that I was told the office would reach out to me (which never happened), but she kept talking over me and wouldn’t even let me finish. At one point I literally had to SHOUT over her just to be heard. how is that even acceptable in a medical setting? Insane. It felt less like a patient interaction and more like being scolded by a parent, which is completely inappropriate. She was more interested in asserting control than actually helping a patient. On the other hand, the nurse that called back was very nice. She said I just need my 28-week labs done and I’ll be caught up. So all of this rudeness and attitude from the front desk over labs being done one week later than usual is completely ridiculous and unnecessary. If you’re that miserable in your life, get a different job. Don’t work in a front desk role where people (pregnant and possibly vulnerable, at that) expect basic help.