North Little Rock Women’s Clinic

I made an appointment months in advance and took off really from work to get there. I received electronic paperwork to fill out before my visit. I completed the paperwork and showed up at my appointment time. The front office woman informed me that my appointment had been canceled. I asked her why and she said that I didn't show up on time. I looked at my clock and saw that I was 2 minutes past the appointment time and I had been waiting in line during those two minutes. I told her that I was on time that the appointment was at 2:50 p.m. and it was now 2:52 p.m. she said that all new patients had to show up 20 minutes before their appointment so they can fill out paperwork. I informed her that I had already filled all of my paperwork out electronically and there was no need to do it in person. She told me that she could not help me and my appointment was canceled. I thought that her response was rude and insensitive. I was physically there at the time of the appointment. They will not be getting my business. Why make patients come early for an appointment that won't start on time anyway, to fill out paperwork they've already filled out electronically, just so they can sit in the waiting room and waste time. We all have jobs to do and I waited months for this appointment. They should have been accommodating instead of enforcing some arbitrary office rule that makes no sense. If I had to fill out paperwork in person then why send it electronically? That doesn't make any sense. Highly do not recommend! They are not interested in customer service and clearly do not care about women's health.

Waiting 6 months for an appointment just for it to be cancelled when I got there. Said I got a call telling me to arrive 30 minutes earlier which I never did. Confirmed over text message and did the paperwork online. Was told the paperwork online is different and since I would have to spend time doing the paperwork, I need to get rescheduled. I work at a clinic myself and I can clearly tell this clinic does not care about their patients, they only care about getting money into the door. Immediately being shooed off as a new patient puts a very bad taste in my mouth. I will NOT be coming back. First impressions are extremely important with new patients and I think this clinic needs to learn that.