Washington Regional HerHealth Clinic — Fayetteville

.If I could give this office zero stars, I would. I rarely leave reviews, but this experience was so upsetting that I feel compelled to share it. After receiving numerous recommendations, I waited nearly two months for an appointment with Dr. Mason. Having already experienced mistreatment by another gynecologist, I was hopeful I would finally find someone who would listen and take my concerns seriously. The day before my appointment, Dr. Mason's nurse, Robin, called while I was at work. I returned her call the following morning, only to be asked what I wanted to accomplish at my appointment. I explained that I have endometriosis, underwent a partial hysterectomy, and continue to experience bleeding and other gynecological issues. My previous gynecologist recommended another major surgery to remove my cervix and remaining ovary. I wanted a second opinion, hoped to avoid further surgery, and wished to establish care with Dr. Mason. Robin immediately responded, "Well, we can't do surgeries." I explained that I WASN'T requesting surgery. Nevertheless, she repeatedly insisted that she didn't think it would be a "productive appointment." Less than two hours before my scheduled visit, Robin said she would speak with Dr. Mason and call me back. After waiting without an answer, I had to contact the office myself. When Robin finally returned my call, she informed me that Dr. Mason saw no reason to see me. After nearly TWO MONTHS of waiting, I was turned away on the very day of my appointment. What hurt most was the complete lack of compassion. I explained to Robin how long I had been struggling to find appropriate medical care, how poorly I had been treated, and even disclosed that a previous gynecologist had behaved inappropriately toward me. Sharing something so personal was difficult, yet I received no sympathy, reassurance, or acknowledgment. Robin simply continued repeating that the appointment wouldn't be "productive." Her dismissive attitude and lack of bedside manner left me feeling humiliated and unheard. I wasn't demanding surgery or special treatment. I wanted a second opinion before making another life-altering medical decision, help with ongoing symptoms, and a physician willing to listen. I understand that not every doctor can treat every condition, but there is a compassionate and professional way to communicate that. I cannot speak to Dr. Mason's bedside manner because she never saw me, but the decision communicated to me and the way her nurse handled my concerns were incredibly disappointing. The most ironic part? This practice is called "Her Health." I assumed that meant supporting women, listening to their concerns, and advocating for their healthcare. Apparently, it only means SOME women's health. Some "hers." Not all. I sincerely hope no other woman seeking medical help, reassurance, or a second opinion is made to feel as dismissed and insignificant as I was. No woman should have to fight this hard simply to be heard.

10/10 experience. My wife had our first born here. Dr. Collins is our OBGYN doctor. Appointments were easy and education, Collins is confident and extremely competent, the nurses were all EXTREMELY helpful, they taught my wife how to properly breast feed and what to expect and Dr.Collins safely performed a c-section on our 13LB baby boy. Amazing experience. God willing we will come back for baby #2. We are so grateful. Thank you everyone at her health!