The Woman’s Clinic, P.A. — Little Rock

After 27 years as a loyal patient of your practice, I never imagined my relationship with your clinic would end over a $25 missed appointment fee charged to my adult daughter (a patient of 8 years who was delivered 26 years ago by the late Dr. Ken Taylor). And yet, here we are. What I find particularly fascinating is the sudden precision with which your office now values time. For nearly three decades, I have spent what can only be described as a part-time career sitting in your waiting room or waiting in your treatment rooms, often well beyond my scheduled appointment time. By conservative estimates, I have collectively spent over 40 hours waiting for your office to honor appointments that were supposedly scheduled for a specific time. Since my professional time is valued at approximately $275 per hour, I took the liberty of calculating the retroactive balance owed to me for those accumulated delays. The total is staggering at over $10,000, though I’m willing to waive the invoice in the spirit of closure and personal growth. The irony of being charged $25 for missing (due to an unavoidable and entirely unexpected flight delay) an appointment by an office that has routinely operated as though patient time has little to no value was simply too rich to ignore, however. To be clear, this is not really about the $25. It is about the steady decline in customer service, the abject rudeness and disrespect from office staff, and the unmistakable shift from patient-centered care to policy-centered administration. Loyalty used to mean something in medicine. Apparently now it just qualifies you to make inquiries on an impersonal patient portal and then to proceed to experience long wait times in the queue there as well, only to receive frustrating responses that don’t solve problems, all while being nickel-and-dimed on the way out. And as a final act of insult to injury, our request via email to waive the $25 missed patient fee (which we were notified would be sent to collections for nonpayment), was BLOCKED by the office manager. I genuinely appreciate the physicians and medical professionals from whom we received care during many of those years, highlighting both the late Dr. Taylor and Amanda Payne APRN, which makes this administrative decline all the more disappointing.

Arrived for my 8:30 appointment today, July 9, 2026. The ladies at the front desk very professional and helpful. However, they informed me my appointment needed to be rescheduled and they had tried to contact me yesterday at 1 o’clock. I did not receive a text message or an email. They told me they contacted via the portal, but noted I am not on the portal. Technology is a good thing in your business, but the old-fashioned way of communicating is not outdated, especially in this situation. Perhaps if a patient does not respond before the clothes of your business day and not on the portal, It would be helpful and courteous to receive a call for the reschedule.