Northwest Women’s Health — Fountain Plaza

**Update 02/24 I have not heard anything from the Providers office yet. I email the email listed below on 01/15/2026 and still waiting for a respond. Ladies review your EOB (explanation of benefits) do not trust the person entering billing codes/services. Please read.. I have very serious concerns about certain things that happen within this organization. I originally have been struggling with locating in network providers within my insurance. I went to get my women exam and one thing lead to another. Everything wellness/preventive should be covered at 100%. I was surprise to receive a bill for a test that was never performed. I quickly contacted the billing office in which they corrected it. Due to other complications and lack of in network providers I returned for a medical procedure. The office charges was billed correctly but my labs/biopsy was sent to an out of network provider which I was not aware of nor did they have my consent. Lab/Biopsy was processed as out of network with my insurance. I was surprised since I made sure my services stayed in network. I again called the billing office. According to the rep labs/billing is done in office so I had to contact the office directly, no help from billing rep. At this point I had enough with their incompetency. I contacted my insurance directly filed an appeal for the out of network claim. I requested for my insurance to deal with them since billing errors happened back to back. For those that have private/commercial insurance saving money and meeting that deducible is critical. Moving forward.. I contacted them about a week ago for an MA/RN to contact me since I'm still under their care. I have not heard back nor do I think I will. Makes me think that retaliation might be the case since I have brought twice to their attention billing issues done in office. I was able to transfer my care to a different provider. Please ladies be mindful and vigilant on services your are receiving. If they do this to me I'm sure there is many others. Does not matter the money amount, fraud/abuse is not right. NW needs to do better especially when women are at their most vulnerable state.

I was very happy with the time I spent with my new provider., Dolman. She was compassionate, highly-focused and an excellent listener. However, the waiting area is highly fragrances with plug-in dispensers. If you are at all sensitive to fragrance, I would avoid this location. The wait time while in the exam room felt a little long, but that's subjective