MomDoc Women for Women — Maricopa

Lucianna Cordeiro, MD Is the best surgeon ever, she performed my hysterectomy. I have no complaints and would recommend her to everyone.

I’ve been a patient for years and never had a problem until recently… Went in for severe abdominal pain and spotting in between periods. First appointment Dr did a STD test and said to go back for an ultrasound. Didn’t bother doing a papsmear when I told them it was over a year. I saw the STD tests were normal online. I had an ultrasound later that week and she was so nice. I saw that the screen said I had cysts but tech said the Dr would discuss results with me. The doctor came in and said ultrasound looked fine and I was good to go and walked out. Never explained what it could be and didn’t even discuss the STD results. I’m still having the same issues and no solution. Worse experience ever.

I work Monday through Friday. This office is not open on Saturdays. I called early in the week needing to schedule a time to come in for a health issue. I asked if they had anything available after 4 and was told they had no late appointments available. I scheduled the only available appointment i could take at 2:30. I adjusted my work schedule to make this appointment work. The day of the appointment they called me at 1:00pm to confirm i was still coming in. I confirmed. Then she asked if I could come in at 1:30 instead. I explained i could not because I was working and worked my schedule around my appointment that day. She seemed unhappy with that response but said that was fine. I confirmed i would be there at 2:30. I had to rush straight there from a meeting to try to make it to my appointment. I was 5 minutes late. When I tried to open the door it was locked and the lights were off. I called the appointment schedule number since we can't call the office directly. She explained that I was the last appointment for the day and apparently they close early after their last appointments. So I guess it was too inconvenient to wait 5 minutes for me even though I confirmed I would be there and explained I was going in the middle of work. Again, my appointment wasn't for a checkup or annual exam, it was for an actual issue I'm having currently. The lack of empathy for a woman's struggles juggling work, our bodies, our lives, from a woman's health clinic is really sad. They are also purposely not scheduling appointments later in the day so that they can leave early. So we as patients are being inconvenienced to have to make appointments during our work day, not because there's no appointments available, but because they don't want to have to stay late for us. I've been coming here for years. Unfortunately, we don't have many options in Maricopa. But I will be finding somewhere else that actually cares about their patients, even if I have to go to another city.

I rarely leave negative reviews, but I felt compelled to share my experience. If it weren’t for Dr. Cordeiro, I believe my rating would be even lower. She is compassionate, knowledgeable, and truly the best thing about this practice. She has always made me feel heard and cared for. Unfortunately, my experience with the office itself has been incredibly frustrating. It feels like almost every question or request requires scheduling another appointment, even when it seems completely unnecessary. For example, I was referred to an orthopedic specialist for severe neck and shoulder pain during my pregnancy. During my appointment, the orthopedic doctor asked me to contact my OB by phone to confirm which medications were safe to take for me in pregnancy that he wanted to prescribe. When I called MomDoc, I was told I couldn’t simply speak with an OB or have the question relayed—I had to schedule another appointment. That would have meant paying for another office visit just to receive medication approval and then going back to the orthopedic specialist. A similar situation happened when I needed paperwork completed for my maternity leave. I called simply to ask for a fax/email address where my employer or disability company could send a medical certification form. Instead of providing that information, I was told I needed to schedule another appointment. Experiences like these make it feel as though routine administrative questions are turned into billable office visits. My biggest frustration is that there doesn’t seem to be an easy way to communicate with the Maricopa office directly. Not every question should require taking time off work, scheduling an appointment, and potentially paying another copay. I understand appointments are necessary for medical evaluations, but there should be more efficient ways to handle simple questions, medication clarifications, and paperwork. Dr. Cordeiro deserves five stars, but the office’s communication, accessibility, and administrative processes need significant improvement.

I switched providers at 30 weeks pregnant and requested my medical records in December. As of March 22, my records have still not been released. I stayed with this office until 30 weeks primarily because their weekend and late evening hours worked well with my schedule. In hindsight, I should have left much earlier after the first few incidents. Although the staff and doctors are generally friendly, the level of organization and care coordination was extremely poor. Several of my appointments ended up providing no actual medical care while my insurance was still billed hundreds of dollars. For example, I scheduled appointments specifically for required blood draws and waited over 30 minutes only for the doctor to come in and tell me the phlebotomist had already left for the day and no one had informed me. My insurance was still billed for the visit even though nothing related to my care was discussed. This happened more than once before I was eventually told I could simply walk in during the morning hours for labs. That information should have been communicated from the beginning. I experienced a similar issue when trying to complete my glucose test. I specifically asked the scheduler to make sure my next appointment was within the correct timeframe because the doctor had told me the test would be done at that visit. When I arrived, I was told I had been scheduled too early and would need to come back another day. Again, no care was provided during that appointment but it was still billed to my insurance. The situation that ultimately led me to leave involved my insurance coverage. When the office stopped accepting my insurance, I was told I could complete continuity of care paperwork so I could remain under their care through the rest of my pregnancy. I asked what the process would be and was told the office would submit the paperwork and that I would be contacted once a decision was made. When I had not heard anything as my next appointment approached, I called my insurance company myself and was told that nothing had ever been submitted by the office. At this point I just gave up. Between repeated scheduling errors, lack of communication regarding test results, billing for visits where no care was actually provided, and constant confusion around basic processes, my experience here became increasingly frustrating. After transferring my care, my new provider requested my medical records from this office in December. As of March, those records still have not been released. Because of that delay, my new doctors were unable to review my prior labs, blood pressure readings, and prenatal history when I later developed preeclampsia. At this point the delay in releasing my records is far beyond the required timeframe for providing patient records. Based on my experience, I would not recommend this facility.