High Risk Pregnancy Center of Arizona – Peoria

I had a great experience during my wife’s appointment. The front desk staff were very friendly and welcoming. Jenn did an excellent job drawing her blood. Everyone was courteous, caring, and made the visit feel comfortable and easy. Denisse was kind and professional while taking her vitals. We really appreciate the great service and would definitely recommend them!

Like many other reviews, I totally agree! 5 stars all around. I had my anatomy scan done by Baileigh and she was fantastic the entire time. I absolutely love her enthusiasm and care for her job and patients. She made me feel soo comfortable and informed about everything that was going on. Along with all the other staff and Dr they were all really kind. It didn’t feel like “just another Dr visit”. I’m happy my OB sent me to HRPCAZ! 🤗

I have been wanting to write this review since March, but unfortunately, I needed to continue receiving care at this facility and was concerned that speaking up could negatively affect the remainder of my care. I still have approximately six weeks before my baby is due, but at this point, I no longer feel comfortable continuing my care here. From the beginning, my experience with the front desk has been consistently frustrating. Staff have frequently been unhelpful, dismissive, and inefficient when handling basic administrative tasks. There have been multiple instances where information was entered incorrectly, tasks were delayed, or I was left feeling as though I was inconveniencing staff simply by asking for assistance. The billing and referral process has been equally frustrating. Despite the facility having knowledge of my insurance, I was scheduled with the one provider who does not accept my insurance, even though other providers at the same facility do. As a result, I have been left dealing with a $1,000 bill and repeatedly contacting billing to resolve an issue that resulted from an appointment being scheduled incorrectly. I do not understand why the financial responsibility for this error has been placed on me when the facility had my insurance information and other in-network providers were available. I understand that this is a high-risk maternal care center, which makes the overall experience even more concerning. The level of stress associated with routine appointments has become unreasonable, particularly during a time when minimizing unnecessary stress should be a priority. I will say that the ultrasound technicians have been wonderful, and I have generally had positive experiences with the physicians. My primary concerns are with the front-desk and administrative staff. Another significant concern is that many of the front-desk employees also perform clinical tasks such as taking vital signs and drawing blood. I have repeatedly noticed staff members performing these duties while wearing long artificial nails. I have also experienced blood draws where gloves were not used. I understand that gloves are primarily intended to protect healthcare workers from exposure, but appropriate hand hygiene and infection-control practices are equally important for protecting patients. Seeing staff perform clinical procedures with long nails and, in some instances, without gloves has made me extremely uncomfortable. There is another location associated with this facility, and I have even heard staff from that location make comments regarding the issues at this particular facility. I have considered transferring my care there, but after already having to contact billing multiple times a week to address errors, I am exhausted by the prospect of having to manage another transition. I sincerely hope management takes these concerns seriously and provides the front-desk staff with appropriate training, accountability, and oversight. The clinical providers and ultrasound technicians have been the positive aspects of my experience, but the administrative side of this facility has created an unnecessary amount of stress and frustration during an already important and vulnerable time. If these issues are not addressed, I worry that the quality of the patient experience will continue to decline

I had a wonderful experience with this high-risk pregnancy office. From the very beginning, the staff was kind, compassionate, and understanding. They took the time to answer my questions, explain everything clearly, and make sure I felt comfortable and informed throughout my care. The doctors and medical staff were professional, knowledgeable, and genuinely caring. Even during stressful moments, they helped me feel reassured and supported. I never felt like just another patient, and I truly appreciated how attentive they were to both my concerns and my baby’s well-being. I’m very grateful for the care I received and would highly recommend this office to anyone looking for a high-risk pregnancy team that is knowledgeable, compassionate, and dedicated to their patients.

Baileigh is absolutely AMAZING! She takes great care of me and has been my ultrasound tech since the beginning. I wouldn’t want anyone else but her doing my scans! She genuinely cares and always makes me feel at ease since the first day we met her. She is truly a blessing and I am beyond appreciative of her taking care of me and my crazy twins! Thank you Baileigh for always being there, talking with me, being supportive, remembering the little things, and for simply just being a beautiful soul! You are the absolute most amazing ultrasound tech that there is! YOU ROCK!!