Duke Fertility Center, Duke University Medical Center

Scott Marr

☆☆☆☆☆ 1.0 · 3 weeks ago

Verified

I had an incredibly frustrating and disappointing experience with Duke Fertility Clinic that I feel compelled to share. My partner and I made multiple visits to the clinic, traveling from several states away, and underwent various procedures in preparation for starting our family. We met with Dr. Sarah M and clearly explained our desire for a dual surrogate journey. Initially, everything seemed “fine,” and we proceeded with additional appointments as required, investing significant time, effort, and thousands of dollars in the process. After 6-7 months of commitment, we were blindsided by the news that Duke’s “policy” doesn’t allow for a dual surrogate journey—apparently based on the opinion of an outside psychology consultant. This critical detail was never mentioned to us upfront, despite our clear communication about our goals from the beginning. It felt like a complete bait-and-switch. We wasted months of precious time and a substantial amount of money, only to have to start over elsewhere. Since this ordeal, we’ve found a much better fertility clinic that actually listens to us and supports our family-building plans. Looking back, I deeply regret choosing Duke. What stings even more is the lack of accountability or empathy from Dr. Sarah M—she never called to follow up, never advocated for us with the consultant, nothing. It’s been weeks since this all unfolded, and the silence is deafening. I strongly advise anyone considering fertility treatments to steer clear of Duke Fertility Clinic. Save your time, money, and emotional energy—go somewhere else!!!

maria s

☆☆☆☆☆ 1.0 · 4 months ago

Verified

Avoid this clinic at all costs!! They seem to treat patients as experiments, prioritizing profit over genuine care and playing with people’s hopes. I've been trying to get my refund for five months to use at a different clinic. Despite my explicit request not to refund the amount to my credit card—and their confirmation that I would be consulted on how the refund would be processed—they refunded it without my consent. The refund was sent to a credit card I had already paid off, which incurs high interest rates, leaving me unable to access the funds. This experience has been deeply frustrating and disappointing. The doctor called me after the procedure, and instead of explaining what went wrong, immediately asked when I would schedule the next cycle. When I inquired about a refund, the response was blunt: "You will not." However, when I contacted the accounting department, they informed me that I would receive a refund based on the claims I had completed. This lack of communication and conflicting information only adds to the frustration of dealing with this clinic.I regret not trusting the previous reviews and choosing this clinic. It's clear they prioritize pharmaceutical contracts over patient care, disregarding patients' emotions and personal finances in the process.

Matthew Martin

☆☆☆☆☆ 1.0 · 4 months ago

Verified

Renata on the billing team is the worse. She is super rude. My wife accidentally paid the cost of service up front before insurance was entered and they refused to give a refund even though I got my insurance on the phone with them saying it will be covered at 90 percent.

Chelsea W

☆☆☆☆☆ 5.0 · a year ago

Verified

We had Dr Price (who I don’t think practices anymore) and had a great experience. He was willing to listen and give advice on which medication would likely work best. His recommendations worked for us we had our miracle girl in September! Thank you so much!

Bridget Thomason

☆☆☆☆☆ 5.0 · a year ago

Verified

I’ve been a patient at this clinic for over a year now. Everyone has been amazing from the beginning. It does take 2-3 months to establish care because they are busy; so plan accordingly. Once you’re established you’re seen regularly and often. You get the opportunity to meet most of nurses, doctors, and fellows. There’s literally nothing negative I can say about this team. I’m very appreciative of the work and bedside manner this team has.